Most people book plane tickets in advance, accurately calculating the date and convenient time for departure. But human life is unpredictable, and sometimes there is a need to change your plans and reschedule a planned flight to another day. Whether the air carrier agrees to change the date of the ticket and under what conditions such an exchange can be made, we will tell you in today’s article.
Rules for exchanging air tickets for another date
Global aviation companies allow the exchange of tickets for other dates, but it should immediately be noted that such operations are carried out under certain conditions regulated by the current rules of the carrier.
- Without significant problems and additional payments, you can change your ticket to Business and Premium class fares.
- Exchange of cheap tickets is carried out after payment of the fine provided for in the carrier's rules.
- Preferential fares and tickets purchased at a discounted price (promotional offer) classified as category cannot be exchanged solely at the request of the passenger. This service is valid only in case of forced reasons for canceling a flight.
A ticket can only be replaced if there are available seats on the selected flight.
If you had a need to change the departure date, check with representatives of the carrier company whether such a service is included in the tariff of the purchased ticket and under what conditions such an exchange can be made.
How to change the departure date on an e-ticket
Modern people who do not want to waste precious time make a purchase of a ticket for their chosen flight through the airline’s website. Such tickets are called electronic and, unlike regular ones, they are not issued in person. All information is saved electronically, and the passenger receives an itinerary receipt via email for printing.
There are several ways to exchange electronic tickets:
- resolve the issue of exchanging a ticket by phone (clarify information about the conditions of exchange);
- independently make adjustments to the ticket date on the website in your personal account and pay a small fine provided for in the carrier’s rules;
- If the online service is temporarily not functioning or the passenger does not have the opportunity to use the Internet, you can contact the nearest airline ticket office with your personal passport and itinerary receipt, justify your request, pay the fine and get a new ticket.
Rescheduling the departure date of a non-refundable ticket
Non-refundable tickets cannot be returned or exchanged. As a rule, they are sold at the cheapest cost.
Passengers who reschedule their flight on the selected flight for compelling reasons can change the departure date:
- death of a loved one;
- serious illness, which must be confirmed by medical documentation.
Non-refundable tickets can also be exchanged or returned if the reason for cancellation is due to changed flight conditions:
- plane delay for long hours;
- the carrier puts another airliner on the route, less comfortable;
- changing a route that is not suitable for the passenger.
Air carriers always do their best to accommodate passengers whose plans to fly out of the country suddenly change due to forced reasons.
Other useful articles on the topic:
How to change departure times for individual airlines
The exchange of tickets with a change in departure date occurs under certain conditions in accordance with the current rules. When purchasing a document for departure, study this information in advance so that in case of an unforeseen situation you will always know about your options and use them in case of urgent need.
Aeroflot
Aeroflot has very flexible conditions for passengers who want to reschedule their flight. To use this service, you need to go to the nearest cash desk or call the company’s call center.
Basic Rules:
- exchange of expensive and electronic tickets will be free;
- if a person decides to change the departure date for forced reasons and is able to prove these circumstances, the ticket is exchanged without penalties;
- You can change the date and time of departure only if there are free seats on the selected flight.
If a passenger decides to change not only the date and time of departure, but also the direction, he will have to issue a refund of the ticket and buy a new one.
Victory
This carrier has the following exchange rules:
- a departure document purchased at regular rates is exchanged only for forced reasons, which must be documented;
- a passenger can change a ticket without paying fines if the flight is delayed due to the fault of the airline (flight delay, route change, etc.);
- If the price of a ticket with a different departure date is higher, the passenger will need to pay an additional payment.
According to the carrier's rules, it is also possible to exchange with a change in the route (the price of the service is 2,000 rubles) and personal data of the passenger (another person can travel on the purchased ticket, for which you will have to pay an additional 4,000 rubles).
S7
The conditions for changing the departure date of this company largely depend on the tariff plan:
- “Basic Economy” - tickets are considered non-refundable and cannot be exchanged. You can change the departure date only if you are late for the flight and for such a service you will have to pay the fee stipulated in the carrier’s tariff.
- "Economy Flexible" - subject to exchange with a change in date and departure without paying a fee. The passenger will have to pay the difference in the cost of the new ticket.
- The Business Basic tariff plan does not provide for free ticket exchanges. This operation can only be carried out for an additional fee.
- Absolutely free exchange is carried out at the “Business Flexible” tariff, even if the passenger was late for the flight through his own fault.
Ural Airlines
Tickets from Ural Airlines are subject to exchange with a change in departure date under the following conditions:
- If a passenger cancels a flight for a forced reason and proves it with documents, the company will exchange it for another date and time without penalties.
- Premium and Business Class tickets are exchanged free of charge, regardless of the reason.
- You can change the departure date of an Economy Class ticket, but only after paying the fine provided for by the air carrier's rules.
- Tickets under the Promotional class tariff plan are non-refundable and cannot be exchanged. An exception can only be a forced reason.
UTair
Conditions for changing the departure date depend on the reason for the exchange and the tariff plan.
Exchanges are made only subject to availability of seats on the selected flight. To change the date and time of departure, the passenger should contact the company's call center or ticket office. It's better to do this in advance.
Economy class tickets can be exchanged for an additional fee (fine). Free changes only apply to expensive ones.
Electronic tickets: you can quickly change the departure date yourself through the company’s website with a mandatory additional payment of the difference if the passenger has chosen a more expensive class of service.
Aviation companies in Russia and other countries around the world create loyal conditions for passengers. Exchanging a ticket with a change in the date and time of departure is not such a serious problem. In such a situation, you only need to contact the carrier’s call center in time or contact online specialists on the company’s official website. You can also discuss the conditions for changing the departure date with official representatives of the company over the phone.
According to your ticket.
There are two options for exchanging air tickets:
- voluntary- at the request of the passenger, which provides for an additional payment for this operation (including changing the passenger’s data in the air ticket);
- compelled, which is carried out without charging additional fees. You can read more about the conditions under which a forced exchange is possible.
General rules for exchanging air tickets
An air ticket can be exchanged at the airline's Contact Center* in the following ways:
- call the hotline 8 800-5555-800;
- submit an application for exchange in your personal account (detailed information in the “Air ticket exchange in your personal account” tab);
- send a request by email in free form, indicating the air ticket number and the desired exchange parameters (departure date and time).
After processing your request, we will calculate the cost of the changes and agree it with you. After this, a payment link will be sent to your email specified when booking or submitting a request, following which you can make a payment by credit card.
Important- the cost of the exchange is not guaranteed until you pay the invoice.
If at the time of payment of the invoice the seats for which the calculation was made are no longer available for sale, the exchange price will be changed.
If there are seats available on the flight you are interested in and the necessary fees have been paid, the exchange will be made. The fees include:
- Collection of reservation system;
- Airline fees;
- Supplement to a higher level fare (if there are no seats in the original booking class);
- Service fee for air ticket reissuance services (When contacting the Contact Center, the fee will be 1,000 rubles per ticket).
In some cases, exchanging an air ticket is more expensive than returning and buying a new one. We advise you to compare all available options before making a final decision.
* - Contact Center services are provided by AVIA PLUS LLC - General Agent of RusLine Airlines. Contacting the Contact Center means unconditional consent to the use and processing of personal information provided by the client, including in relation to third parties.
Exchange an air ticket in your personal account
Exchange of an air ticket in your personal account is possible only if you purchase it on the RusLine airline website.
1. Log in to your personal account:
- via the link from the letter that you received when placing an order on our website;
- on the main page of the site in the search form, click “Your orders” and set the search parameters in accordance with the data received when issuing an air ticket.
2. Go to the "Ticket Exchange" tab.
- In the "Desired changes" field, enter a description of the required exchange.
- In the Contact Information section, change the information if necessary.
- Click the "Submit Application" button.
- Please update your browser.
3. Payment of fees.
- The Contact Center manager will contact you to agree on an additional payment for the exchange operation.
- A link to pay the fees by credit card will be sent to your email address.
- After paying the fees, the exchange will be made, wait for a new itinerary receipt to arrive at the email address you specified in the application.
Rules for making changes to passenger data on an air ticket
Changes to the air ticket are allowed 40 minutes or more before flight departure in the following cases:
- A typo in the spelling of the full name (correction is possible in no more than 3 characters, without distorting the meaning);
- Change in the number of the passenger’s identity document (correction of no more than 3 characters);
- Last name, first name, patronymic are mixed up;
- Change of surname in case of marriage/divorce;
- Replacement of document type;
Changes to the ticket are not possible in case of transfer transportation involving different airlines in the same booking.
If the passenger's data changes due to the replacement of an identity document, on the grounds established by the legislation of the Russian Federation, changes are allowed to the ticket without limiting the number of characters to be corrected.
Changes are made in accordance with the tariff application rules.
Changing your full name or passport data can be done through the airline’s Contact Center* in the following ways:
- Call the hotline 8 800 5555 800;
- Submit an application for an exchange in your personal account (information on how to submit an application for an exchange through the website is indicated in the section “Exchanging an air ticket in your personal account”);
- Send a request by email in free form, indicating the ticket number and the data that needs to be corrected on the ticket.
You can also contact the airline ticket office or the agency where you purchased your ticket.
To make changes to your air ticket, you must pay fees.
Fees include:
- Collection of reservation system;
- Airline fees;
- Service fee for air ticket reissuance services (when contacting the Contact Center, the fee will be 500 rubles per ticket).
After contacting the airline's Contact Center, a payment link will be sent to your email address specified when booking or submitting a request, following which you can make a payment by credit card.
*Contact Center services are provided by AVIA PLUS LLC, the General Agent of RusLine Airlines. Contacting the Contact Center means unconditional consent to the use and processing of personal information provided by the client, including in relation to third parties.
Changes are made free of charge for infants under 2 years old, for passengers whose tickets are issued according to the VPD of the Ministry of Internal Affairs/MoD and deputies.
In everyday life, force majeure situations often occur that force you to completely change your plans for the near future. That is why many people are interested in how to change Russian Railways travel cards and in what cases does the ticket need to be replaced? Let us consider in more detail all the main nuances associated with the problem of exchanging train tickets.
Is it possible to change train tickets?
If for some reason you are unable to go on your planned trip, you need to move the departure to another date or simply change the passenger seat, it is worth knowing how to act correctly in such cases.
Typically, Russian Railways employees try to accommodate their customers and immediately exchange tickets when presented with this requirement. But in order not to be refused when applying for a replacement travel card, you must comply with the established standards.
Russian Railways ticket exchange rules
You can change Russian Railways tickets purchased at the box office only offline. Coupons purchased on the organization’s website are reissued online, as well as during a personal visit to the cash department. In order for your request to be granted, it should be taken into account that this procedure can only be carried out upon presentation of the applicant’s passport and passenger document, no later than 1 day before the train’s departure along the designated route.
Note!This rule does not apply to electronic tickets. Travel tickets purchased online can be exchanged one hour before departure time.
You also need to understand that you can only change tickets for an earlier route. It is important that the selected carriage is serviced by a similar carrier, otherwise you will have to reissue the ticket to a higher or lower class. In this case, the difference in cost is paid/compensated to the owner.
Russian Railways tickets can be exchanged only if the cities of departure and arrival are exactly the same. Otherwise, you are allowed to return the pass (with a portion of the funds withheld), after which you can choose the desired route and buy a new passenger pass.
Standard and children's tickets for Russian Railways are exchanged for seats within the designated carriage. If this option is not available, the documents can only be replaced with more expensive (higher class) ones.
To replace a passenger ticket purchased at the Russian Railways ticket office, you must visit the branch again. The exchange is carried out only if there is a passport of the documentary owner of the travel card and the ticket itself.
If there is less than a day left before the train's departure, the request for a replacement will be rejected. The ticket office employee will ask you to write a claim for a refund, after which you can select the desired route and purchase a pass for it.
Regardless of the time of application for exchange/return of a ticket, a commission amount of 192.80 rubles is charged.
How to change train tickets for another date?
To change a ticket to a different date, you must first return the old ticket and then get a new one. You should also take into account the rules that this procedure provides:
- the exchange is carried out if there are more than 24 hours left before the train;
- the same carriage is selected, but it is possible to choose a different class;
- the seat can be replaced with one of similar cost (in any carriage);
- It is prohibited to change the end point of the route.
How to change a Russian Railways ticket for another person?
If you need to change a travel pass issued to another person, you will not be able to do this without a notarized power of attorney. The only exceptions are children's passes. Their exchange is carried out by parents or guardians upon presentation of the relevant documents.
Re-issuance of a personal ticket to another name is not possible.
How to exchange Russian Railways tickets purchased online?
You can replace electronic Russian Railways passes on the company’s website. To do this you will need:
- log in to your personal account;
- open the “My orders” section;
- find the item “Make a return” and activate this option;
- after which you need to select your preferred route and purchase a new ticket.
Important! When canceling an order, the amount spent is returned to the owner of the card. This procedure can be completed within up to one month, but usually the money arrives in the account within one week.
You can exchange tickets online if the following conditions are met:
- there is at least 1 hour left before the train departs;
- a numbered seat was indicated during checkout;
- the coupon was purchased on the territory of the Russian Federation;
- exchange is carried out in internal directions.
If you have a paper duplicate of an electronic travel pass in your hands, you will not be able to cancel it via the Internet.
In addition to the specified method, it is allowed to exchange tickets purchased online at the ticket office. To do this, the applicant must have with him a personal document and a printout of information about the purchased coupon.
Can an e-ticket be exchanged for a regular one?
Many Russian Railways customers are interested in whether it is possible to receive a paper ticket if it was purchased online. Today such an opportunity is provided. But it is worth understanding that if the document holder of the travel pass has completed the electronic registration procedure, then when boarding the train he will not need to provide a duplicate of the coupon. It is enough to have your passport and information about your electronic ticket with you.
But, if there is still a need to obtain a paper passenger pass, then this can be done in one of the following ways:
- contact the cashier;
- use the terminal.
In both cases, you should print out an electronic receipt in advance, which, in addition to general information, will contain a QR code.
Return rules depend on the method of payment for the order and the terms of application of the tariff (UPT). The refund amount is calculated in accordance with the terms and conditions of the fare, which you must read when booking in the first step.
Freight charge paid for air transportation not refundable, if the passenger notified the carrier about the refusal of air transportation after the end of the passenger check-in time for the flight indicated on the ticket.
Voluntary refund of air ticket
1. You can request a refund for an air ticket purchased on the airline’s website, in the mobile application or through the passenger support service in one of the following ways:
1.1 On the airline’s website in the section (only for tickets purchased on the AK website, in the mobile application and through the passenger support service).
When checking your order, you must enter the order number and the passenger's last name. Next, at the bottom of the order information page, click on the TICKET RETURN button, then CONFIRM.
Attention, when you click on the TICKET REFUND button, it will be impossible to cancel the ticket refund.
1.2 Cancel seats by calling the passenger support service at 8-800-7700-262 and fill in the funds.
The refund application is processed within five working days from the date of issue of the ticket refund. Refunds for orders paid by card are made back to the card. The term for transferring funds is 5-20 days depending on the issuing bank. At the same time, the airline is not responsible for increasing the time limits for transferring funds, which depend on the issuing bank.
2. Apply for a refund of an air ticket paid at the airline ticket office
Refunds for tickets paid at the ticket office are made only at the ticket office where the tickets were paid for.
2. Contact the ticket office at the place of purchase; refunds are made only at the ticket office where the air tickets were paid for.
When visiting the cashier you must have with you:
The receipt, if it is in the passenger’s hands;
- passport;
- if the refund is carried out by power of attorney: a notarized power of attorney to submit an application for a refund of the cost of the air ticket in connection with the refusal of transportation.
The procedure for processing a refund of an air ticket paid on the websites and ticket offices of air travel sales agencies.
1. Cancel seats by calling the passenger support service at 8-800-7700-262 (before the end of the passenger check-in time for the flight indicated on the ticket);
2. Contact the agent who issued the ticket at the place of purchase.
Forced refund of air ticket
The carriage fee paid for air transportation is subject to refund in the event of a forced refusal (forced refusal is recognized in the case provided for in clause 227 of FAP No. 82 dated June 28, 2007) of a passenger from air transportation subject to notification of this to the carrier before the end of check-in time passengers on the flight indicated on the ticket.
Procedure for issuing a refund of an air ticket in case of flight cancellation
1. The procedure for issuing an involuntary refund of an air ticket purchased on the airline's website, in the mobile application or through the passenger support service:
1. Fill out an application for a refund by calling the passenger support service at 8-800-7700-262, after listening to the voice menu, press 5, then press 1.
To apply, please provide an official statement from the current account of your card from the date of confirmation of the issued return, certified by the seal of the Bank and the signature of a Bank employee.
In the “Important” section, three whole articles are devoted to this problem. How to exchange an air ticket for another date? This problem is discussed in the article “How to exchange a plane ticket.” How to issue a round-trip plane ticket? In the search form at the top there are columns: “One way” and “There and back”. Check the box “There and back”. What compensation is provided for flight delays? The answer is in the article “Compensation for flight delays” What is a non-refundable plane ticket? This issue is discussed in the article of the same name on our website. Is it possible to exchange a non-refundable air ticket? You can change the flight date, but usually for an additional fee. You can find out more precisely from the rules of the fare at which you purchased the ticket (on the airline’s website) Why are air tickets non-refundable? Such tickets cannot be returned, with a full refund. For the first time such tickets appeared in America, then in Europe and from June 21, 2014 in Russia.
Questions and answers
Aeroflot ticket exchange rules To avoid any problems when issuing and returning tickets, we recommend that you familiarize yourself with the exchange rules:
- The return or exchange of the travel document takes place at the company office where the purchase was made;
- Budget class travel documents and those with a discount will be difficult to change. This is due to the large amount of retention upon delivery;
- You can change your ticket for another time or date of departure/arrival only with an additional charge. The amount of the surcharge will depend on the tariff.
Exchange of non-refundable Aeroflot tickets In June 2014, some changes were made to the Air Code, according to which there is a category of tickets without the possibility of replacement or change - a non-refundable fare.
Aeroflot also has this category.
How to return or exchange a non-refundable air ticket
Is it possible to change flights on non-refundable tickets? As a rule, Yes. In the vast majority of cases, this is possible, but until a certain period, for example, before the departure time of the flight or before the end of check-in and for a certain surcharge. It’s called “Changing the Conditions of Transportation.” More accurate information must be clarified when booking tickets (fare rules).
Is it possible to get a refund for a ticket if I didn’t board the plane? It all depends on the tariff at which the ticket was purchased. For some fares you will not get anything back, for others the ticket amount minus 25%, for others the ticket price minus a specific amount. Read examples here Buy a plane ticket with an open date? Read the article “Ticket with an open date” How to return a plane ticket? Read our articles.
Non-refundable air tickets in Russia
When booking tickets on the website flynow.ru, information is always shown about whether it is possible to exchange and return tickets; we have specifically posted this information for your convenience. This air ticket cannot be returned at the passenger's request, but can be changed to another time or date of departure. An exchange is possible at any time, but before the end of passenger check-in for the flight: But this air ticket, unfortunately, cannot be returned at the request of the passenger and cannot be exchanged for another departure date: If the air ticket is purchased at the FlyNow ticket office, then our operators always provide passengers with information about possibility of exchanging non-refundable air tickets.
Non-refundable air tickets purchased on our website can be exchanged at FlyNow sales offices or at the airline's own ticket offices. Do you still have questions about ticket refunds? You can ask them in our group or on our page.
Pardon our interruption...
Info
But there is a category of non-refundable tickets that can be changed if for some reason your departure date is postponed. More detailed information below on how they can be returned or exchanged. Situations in which you can return a non-refundable air ticket The law prescribes a number of exceptions that allow you to return non-refundable tickets:
- The cost of the air ticket is refunded in case of illness of the passenger.
- in case of illness of a member of his family (spouse, parent or child) during a joint flight.
- in the event of the death of a member of his family or a close relative (grandparents, grandchildren, brothers and sisters).
- in case of flight delay, cancellation or rescheduling.
To receive a refund, you must notify the cancellation 24 hours before departure.
If you notify us less than 24 hours in advance (but before check-in for the flight closes), the cost will be refunded with a deduction of 25%.
Return and exchange of tickets
- 1 Exchange of air tickets for another date
- 1.1 Exchange of Aeroflot tickets for another flight
- 2 Aeroflot ticket exchange rules
- 2.1 Exchange of non-refundable Aeroflot tickets
- 3 Commission for refund of air tickets
Aeroflot is a leader in passenger air transportation in Russia thanks to its high level of service, flexible fares and many destinations. Few passengers know that a purchased ticket can be replaced for another date or flight. In this article we will talk about the procedure for exchanging and returning tickets for Aeroflot planes, what penalties are provided for their return, etc.
How to change an Aeroflot ticket to another date?
- The flight date, time and/or route can be changed for an additional fee no later than 48 (forty-eight) hours before the scheduled flight departure time through the airline's call center or on the website. If the new fare exceeds the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.
- A passenger can order an additional service no later than 4 (four) hours before the scheduled flight departure time indicated on the ticket through his personal account on the website www.pobeda.aero or through the airline’s call center, and no less than 40 (forty ) minutes before the scheduled flight departure time - through the airport ticket office.
How to change or return a plane ticket in 2018
Some air carriers require the passenger's personal presence in the office when returning a document. To do this, you need to come to the company and fill out a written application. This method is considered the most effective. Returning your boarding pass will not cost you any fees.
Amounts are withheld in accordance with the established rules of the carrier. How much money can be returned? Refunds for plane tickets are carried out in accordance with the airspace code (Article 108). In this case, the passenger must receive the full cost of the boarding pass.
Attention
The exception is service fees. Important! The carrier will charge a fee of 25% of the total cost of the boarding pass. This rule is stated not only in the code, but also in the airline regulations. If the ticket was purchased through an agency, it may be difficult to return it.
Exchange of non-refundable tickets for another Aeroflot date
Advice. Before purchasing air tickets through intermediaries, you must first familiarize yourself with the refund rules. If a passenger is late for a flight or misses it, the money may be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport you can issue a refund of at least some part of the cost.
Is it possible to exchange tickets for another date? This possibility exists. How to exchange a plane ticket? Exchange rules depend on the following factors:
- reasons that force you to exchange an already purchased boarding pass;
- airline tariffs established for this purpose;
- dates of departure and passenger's request.
It is better to familiarize yourself in advance with the rules for returning and exchanging documents on the carrier’s official website.
Ticket return and exchange
Download the following regulations for viewing and printing: ✈ Article 108 of the Internal Code of the Russian Federation. Termination, at the initiative of the passenger, of the contract for air transportation of passengers ✈ Air Code of the Russian Federation dated March 19, 1997 N 60-FZ (as amended on December 31, 2017) ✈ Order of the Ministry of Transport of Russia dated June 28, 2007 N 82 (as amended on October 5, 2020 On approval of federal aviation rules “General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees” When returning a boarding pass, the airline may apply the following to the passenger:
- remove the return fee;
- apply penalties;
- collect a certain amount of penalty.
According to the rules, the amount of deduction should not exceed 25% of the cost of the air ticket. Is it possible to return a plane ticket that was purchased from a foreign company? Yes.
In general, these are ordinary tickets and you can buy them everywhere, including online on our website. More details in our articles “Non-refundable tickets“. How to transport a computer on an airplane? Read the article “How to transport photographic equipment and computers on an airplane.” Is it possible to receive compensation for a ticket if a flight is missed? This depends on the booking class. If you have a non-refundable fare ticket, then it is not possible to get a refund if your flight is late; in other booking classes, a refund is provided from partial to full. More details in the conditions of booking classes Have your flight been cancelled, but the alternative option is more expensive? If the airline cancels the flight, then it must offer you to get to the destination on another nearby flight of this company or return the money.
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