English words and phrases for communicating in a hotel. English for tourists Solving problems in a hotel

They say that everyone would like to be treated like at home in a hotel, and at home like in a hotel. But to feel comfortable in a hotel abroad, you need to know English. It's good if you study it and can easily communicate abroad. What should those who don’t know English well and are planning a trip soon do? For you, we have compiled a clear and practical phrasebook on the topic “English in a hotel”. Read on for step-by-step instructions on how to communicate in English in a hotel.

We have written a simple phrasebook for travelers, in which you will find dialogues, phrases and vocabulary on 25 essential topics. Go on a journey with the main character and improve your English. You can download the book for free at.

Book a hotel room

You can book a hotel room on Russian-language websites, but sometimes you need to reserve it by phone. In this case, you will need to clarify information about the hotel and specifically about the room, as well as its cost. This can be done using the following phrases:

Phrase	Translation
Hello, can I reserve a room, please?	Hello! Can I reserve a room please?
Can I book a room?	Can I reserve a room?
How far is it from the airport / city centre?	How far is (the hotel located) from the airport/city center?
What types of rooms are available?	What types of rooms do you have?
I need a double room for five days.	I need a double room for five days.
I would like to book a single/double/triple/twin-bedded room.	I would like to reserve a single/double/triple/twin room.
I’d like to book a suite / presidential suite.	I would like to book a deluxe room/presidential suite.
I would like to book a non-smoking room.	I would like to reserve a non-smoking room.
I"d like to book a room with a bed for a child.	I would like to book a room with a bed for a child.
I"d like to book a room facing the sea/lake.	I would like to book a room with sea/lake view.
I'll take this room for a week.	I'll rent this room for a week.
I'll stay here for a week.	I'll stay here for a week.
I"m going to leave on April the ninth.	I'm going to leave on April 9th.
When is check-out time?	What time should I check out?
Would it be possible to have a late check-out?	Can I check out later?
I’d like full board / half-board.	I would like full board/half board.
Do you have a car park?	Do you have parking?
Do you allow pets?	Do you allow pets?
Do you have a special menu for children?	Do you have a special menu for children?
Does the hotel have any facilities for children?	Does the hotel have a room for children?
Does the hotel have a gym / swimming pool? Until when is it open?	Does the hotel have a gym/pool? Until what time is it open?
Does the hotel provide airport transfer?	Does the hotel provide airport shuttle?
What’s the price for a single/double/triple/twin-bedded room?	What is the cost for a single/double/triple/twin room?
How much is the service charge and tax?	How much does the service and tax cost?
How much is for the room including breakfast?	How much is the room including breakfast?
Is breakfast included?	Is breakfast included? (total cost)
That's a bit more than I wanted to pay.	This is a little more than I expected to pay.
Can you offer me any discount?	Can you offer me a discount?
Is there anything cheaper?	Is there anything cheaper?
Do you have any cheaper rooms?	Do you have any cheaper rooms?
What is the total cost?	What is the total amount due?
Do you need a deposit?	Do you need collateral (deposit)?
Are my credit card details necessary when making a reservation?	Do I need my credit card details when making a booking?

Let's look at the classification of hotel rooms. If everything is clear with single and triple rooms, then the wordings of double and twin need to be clarified. Double is a double room with one double bed, and twin is a double room with two single beds.

The hotel can also offer you a suite (suite /swiːt/) or a presidential suite (presidential suite). If you are going on vacation with friends or parents, you can book two adjoining rooms.

It is easy to get confused not only in the classification of rooms, but also in the classification of beds. Typically, hotels offer their clients standard single beds, double beds and queen beds. The so-called “king” bed is a bed larger than a double bed in size. Some hotels may also offer you a sofa bed / pull-out couch or a rollaway bed, and they may provide a cot for your child.

A security deposit is an advance payment you make to reserve a room.

When talking about the price of a hotel stay, there are two important points to consider. First, always ask if the hotel can give you a discount. If you are abroad outside the peak tourist season, you will most likely be given a nice bonus. Secondly, always check the final price of your stay. This way, you will immediately know what services will be included in the bill, and you won’t have an unpleasant surprise when you check out.

Don't forget to check some details about your number. So, if you are going to a hot country, be sure to check whether the room has air conditioning and a refrigerator. Want to add new photos to Instagram as soon as you arrive? Then ask if there is Wi-Fi in the room and how you can access the Internet. Use the following phrases in English to communicate with hotel employees:

Phrase	Translation
Does the room have an air conditioning/refrigerator?	Does the room have air conditioning/fridge?
Does the room have a bath/shower?	Does the room have a bath/shower?
Does the room have a balcony?	Does the room have a balcony?
Does the room have the Internet access?	Is there internet access in the room?
Is there a TV/telephone in the room?	Is there a TV/telephone in the room?
How many beds are there in the room?	How many beds are there in the room?
What floor is my room on?	What floor is my room on?
How do I access the Internet?	How can I access the Internet?
Can I get the Internet access in the hotel? Is it free of charge?	Can I access the Internet at the hotel? It's free?

You may also be asked questions when booking, and your questions will be answered. Look at the typical phrases in English that hotel workers will use when talking to you:

Phrase	Translation
What's your name, please?	State your name, please.
What sort of room would you like?	Which room would you like to rent?
Do you want to have breakfast included?	Would you like breakfast included?
When will you arrive?	When are you arriving?
How long would you like to stay in our hotel?	How long do you plan to stay at our hotel?
We"ll have the room for you on April the fifth.	We will have a room for you on April 5th.
We don"t have any double rooms, but there"s a triple room available.	We do not have double rooms available, but we do have a triple room.
You have to check-out before 12 p.m.	You must vacate your room by 12 noon.
It's fifty dollars a night plus tax.	It costs $50 per night plus taxes.
You have to pay in advance.	You need to pay it forward.
Will you pay in cash or by credit card?	Will you pay by cash or card?
We require your credit card number for a deposit.	We require your credit card number to pay the room deposit.
Do you have a credit card?	Do you have a credit card?
Can I take your credit card number?	May I have your credit card number?
May I have your name and telephone number, please?	May I have your name and telephone number?
Is there anything else I can do for you?	Is there anything else I can help you with?
All rooms are booked.	All rooms are booked.

By the way, before booking a room, we advise you to look at the hotel’s website and evaluate the reviews of visitors, so you will find out whether it is worth staying at this hotel and what surprises can await you. For example, you can find out under what conditions you can use the minibar. So, in some hotels you will only have to pay for those products that you opened, in others you will have to pay for all the products, even if you did not use them.

Hotel check-in

Upon arrival at the hotel, you will need to register or, as they say, “check in” (from to check-in - register). The main advice is to communicate with hotel staff politely, otherwise your holiday can be seriously spoiled. The following phrases will help you communicate in a hotel in English:

Phrase	Translation
Hello, I have a reservation for a single/twin/triple/double room.	Hello, I booked a single/double/triple/twin room.
What time do you serve breakfast?	What time is breakfast?
Could I have lunch in my room, please?	Can I have lunch in my room, please?
What time’s the restaurant open for dinner?	What time does the restaurant open for dinner?
What time does the bar close?	What time does the bar close?
Where are the lifts?	Where are the elevators?
Do I pay now or at checkout?	Do I need to pay now or upon check out?
Have you got a safe? Is it free of charge? How much is it?	Do you have a safe? Is it free to use? How much does it cost to use the safe?

Be sure to ask a question about the safe. Experienced travelers advise leaving all valuables and money in the safe, even if you are staying in a luxury hotel.

A hotel employee may use the following phrases in English when communicating with you:

Phrase	Translation
Could I see your passport, please?	Please show your passport.
Could you please fill in this registration form?	Could you fill out this registration card?
Could you please sign at the bottom of the form?	Could you please sign the bottom of the form?
Breakfast's from 8 a.m. till 11a.m.	Breakfast from 8 to 11 am.
Dinner’s served between 7 p.m. and 10 p.m.	Dinner is served from 7 to 10 pm.
Would you like any help with your luggage?	Do you need help with your luggage?
Here's your room key.	This is your room key.
Your room’s on the second/third/fourth floor.	Your room is located on the second/third/fourth floor.
Room 123 on the second floor.	Room 123 on the second floor.
I"m afraid that your room isn"t ready yet, sir.	I'm afraid your room is not ready yet, sir.

At the stage of checking into a hotel, the main thing is... not to get confused in the floors. The fact is that abroad the numbering of floors is somewhat different than here. So, in America the first floor is called ground floor, the second - second floor, etc. In the UK and Europe it is even more complicated: the first floor is ground floor, the second - first floor, etc. Why is it customary to “relocate” the first floor in Europe? " On the second? Historically, people usually did not live on the first floors of buildings: in the Middle Ages there were no sewers and other benefits of civilization, so the first floor was filled with unpleasant odors coming from the street. Therefore, these premises were equipped for workshops, taverns, and various establishments. Civilization has come to Europe, but the floors are still numbered in the same “non-human” way, so don’t get confused.

To make it easier to understand how these phrases are used, watch this video with a dialogue in a hotel in English:

Room service

During your stay at the hotel, you will need to communicate with the staff at least at a basic level, in particular you will need to communicate by phone with the room service service. When communicating with them, first tell them the number you are calling from: “My room number’s 123.” After this you can use the following phrases in English:

Phrase	Translation
Could I have a wake-up call at eight o'clock?	Could you wake me up at eight o'clock?
Where’s the bar/gym/swimming pool/restaurant?	Where is the bar/gym/swimming pool/restaurant?
Could you send dinner to room 123, please?	Could you send dinner to room 123 please?
I’d like a glass of apple juice and a cheese sandwich, please.	I'd like a glass of apple juice and a cheese sandwich, please.
Do you have laundry service?	Do you offer a laundry service?
Where can I find an iron?	Where can I find an iron?
I would like my suit washed and pressed.	I would like my suit to be washed and ironed.
Could I have the towel, please?	Could you give me a towel please?
Can I have an extra bed/blanket?	Can I get an extra bed/blanket?
Could you please change the sheets?	Could you change the bed linen please?
My room is messy, and I would like it cleaned.	My room is a mess and I would like it cleaned up.
Are there any messages for me?	Are there any messages for me?
How can I get to the museum from the hotel?	How can I get to the museum from the hotel?
Could you please call me a taxi?	Would you please call a cab for me?
Could you recommend me a good SPA center / gift shop not far from the hotel?	Could you recommend me a good spa/gift shop near the hotel?

Although we have indicated phrases in English that will help you find a laundry service, we still advise you to use its services as little as possible. It is believed that hotel laundries do not do their job very well and often damage clients’ things.

Be sure to check in advance what time you will need to vacate the room. Many hotels have a rule: if you want to stay in your room just a couple of hours later than check-out time, you will have to pay the cost of an entire extra day of stay.

Look how two ladies communicate with the hotel administrator:

Solving problems in the hotel

Of course, we would all like to relax calmly and without problems, but our desires do not always coincide with reality. If you have any problems, use the following phrases in English:

Phrase	Translation
I've lost my room key.	I lost my room key.
My room's not been made up.	My room is not tidy.
The room is too noisy/cold/hot.	The room is too noisy/cold/hot.
There is no soap/towel/shampoo in my room.	No soap/towel/shampoo in my room.
There isn't any hot water.	There is no hot water.
The television/air conditioning/shower doesn’t work.	TV/air conditioning/shower does not work.
One of the lights doesn't work.	One of the light bulbs is not working.
Could you send someone up to fix it?	Could you send someone to fix it?
I am not feeling well. Is there a doctor in the hotel?	I am sick. Is there a doctor at the hotel?
Could you find a doctor for me, please?	Could you find a doctor for me please?

Experienced tourists advise leaving the keys with the administrator when leaving the hotel, so you definitely won’t lose them.

Check out from the hotel

When leaving the hotel you will need to pay for the room. To make it easier for you to communicate in English at a hotel, learn the following phrases:

Phrase	Translation
I would like to check-out.	I would like to leave.
Could I have a receipt, please? I am leaving tomorrow.	Can I have a check please? I leave tomorrow.
I would like to pay my bill.	I would like to pay my bill.
I'll pay by credit card.	I will pay the bill by credit card.
I'll pay in cash.	I will pay the bill in cash.
I think there is a mistake in my bill.	I think there's a mistake on my bill.
I have/haven’t used the minibar.	I did/did not use the minibar.
Could I have some help bringing my luggage down?	Please help me take my luggage downstairs.
I have really enjoyed my stay.	I enjoyed my stay at your hotel.

When communicating with you, the hotel employee will use the following phrases:

Phrase	Translation
Are you ready to check out?	Are you ready to leave?
What room were you in?	What room did you stay in?
How would you like to pay?	How would you like to pay?
Did you use the minibar?	Did you use the minibar?
I need your room keys, please.	I need the keys to your room, please.

Don't want to waste time and stand in line when leaving the hotel? We advise you to visit the official website of the hotel and check whether you can use the online check-out service. Recently, many hotels have offered this option. In this case, you will need to pay the bill by credit card about a day before the planned departure, and on the day of departure simply give the keys to the room to the hotel administrator or put them in a special box at the reception desk.

Watch the following video about leaving the hotel:

Symbols and terms you may need

Phrase	Translation
Vacancies	Free places
No vacancies	No vacant tables
Front desk, reception	Administration, hotel reception
Room service	Room service
Concierge	Concierge
Maid	Housemaid
Bellboy/bellman/porter	Bellboy/Porter - a person who helps carry your things and shows you your number
Valet	A man who parks the cars of hotel clients
Lobby	Lobby
Lifts/Elevators	Elevators
Out of order	Not working (sign, for example on an elevator)
Bar	Bar
Restaurant	Restaurant
Gym	Gym
Swimming pool	Pool
Indoor pool	Indoor pool
Kitchenette	Kitchen corner in the room
Please make up my room	Please clean your room (the sign you put on the door)
Please don't disturb	Please do not disturb (the sign you put on the door)
Laundromat	Self-service laundry
Complimentary breakfast	Free breakfast
Luggage card	Luggage trolley that you can use on site
Maximum capacity	Maximum number of people allowed (usually indicated in the elevator)
Parking pass	A card to be placed on the windshield of a car parked in a hotel parking lot.
Wake-up call	Phone call to wake up the client (optional)
Damage charge	A fee that is added to the total bill if you damage or ruin something.
Pay-per-view movie	Additional fees for watching movies and some shows

We have presented you with the most necessary and simple phrases in English for a hotel. We recommend that you memorize them before your trip. Don’t forget to use our tips to avoid getting into trouble abroad. We hope our English phrasebook will help you communicate at the hotel and your stay will be pleasant and unforgettable.

And if you want to always travel in comfort, we invite you to. Our teachers will teach you to speak confidently and competently.

Complete list of words and phrases for download

At the end, we invite you to download 2 documents: one contains all the useful words from the article, and in the second you will find a list of phrases related to staying in a hotel.

(*.pdf, 305 Kb)

Each of us, after an active workday, needs an active rest as well. In this article you will learn what phrases to use when checking into a hotel.

I'd like to check in, please— I would like to register, please!

After this, you will most likely be asked to fill out a registration form.

Name- Name

Surname/Last name- surname

Passport number- passport ID

Issue date— date of receipt of passport

Type of document— document type (Passport or ID card)

Date of birth- Date of Birth

Nationality- nationality

Email address- Email

Credit card- credit card

Credit card number- Credit Card Number

Exp.date- card expiry date

Signature- signature

Date- date

After filling out the registration form, you will most likely want to request a room of your choice. For many tourists, the view from the window is important. This is where English for tourists will come in handy.

Can I have a room with a nice view, please?— Can I have a room with a beautiful view from the window, please?

For a room with a sea view, you may have to pay extra, but you can try to ask.

Can I have a room with a sea view, please?— Can I have a room with a sea view, please?

Typically, large hotels have several buildings, and they are located in different parts of the hotel. To ask for a room in a building near the beach, you need to use tourist English again and say:

Can I have a room close to the sea, please?

If you want to ask for a room in a building near the restaurant, you need to say:

Can I have a room close to the restaurant, please?

If you want to ask for a room in the building near the pool, you need to say:

Can I have a room close to the swimming pool, please?

You can also ask for a hotel map to choose a building yourself.

Can I have a look at the map of the hotel, please?— Can I ask for a map of the hotel, please?

If you are traveling with small children or for other reasons it is difficult for you to climb to higher floors, then it is advisable to ask for a room on the ground floor:

Can I have a room on the ground floor, please?

Or ask if the hotel has an elevator:

Is there a lift in the hotel?

Another important question for a tourist: Can I have a room with a double bed?

Can I have a room with the double bed (twin bed), please?

Can I have a room with two beds, please?— Can I have a room with two beds?

When checking into a hotel, always use Tourist English and follow these tips:

1. Try to always smile and be friendly. A sincere smile makes another person feel good about you. Thus, you will have a much greater chance of getting the room you want.
2. A person is always pleased to hear his own name. Therefore, if a person has a badge, you can immediately address him by name or ask “What’s your name?” (What is your name?) and after that you can communicate with the person by calling his name.
3. Not everyone knows that it is usually customary to leave a tip at the reception. But it is not always convenient to leave a tip in the form of money. Therefore, bring with you a small souvenir or just chocolate, and present it to the person who will register you, saying Here’s a small present from my country (This is a small gift from my country).

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It’s good when at the reception in a hotel in another country the administrator knows Russian and can understand you and speak your language. And if ? Then the phrases from this article may help you in some situations.

In order to clarify or clarify something regarding accommodation, it is not necessary to know perfect English. In a hotel, for many situations it will be enough to use a few memorized phrases.

Let's start with how a “hotel” or “hotel” will generally be in English: “Hotel”. Easy to remember. Pronounced [hotel] (emphasis on the “e”).

Phrases and their uses

First, let's imagine the situation that you have not yet reached your hotel. But you have a business card with its name, and you cannot find it, despite the fact that you are already somewhere nearby. Then you can, showing him a business card with the name of the hotel:

If you examined the proposed room and did not like it, in English it can be expressed like this:
I don't like this room. I don't like this number. [ay dont like zis room]

Accordingly, if you want to say that you liked it:
I like this room. I like this number. [ay like zis room]

What is important to know when checking into a hotel?

If you have pre-booked your stay at this hotel, please tell the reception desk:
I have a reservation. A room has been reserved for me. [ay have e recovery]

Of course, first of all you need to find out what the hotel's check-out time is.
What is the check-out time? When is the checkout time? [what of the check-out time?]

What is my room number? What is my room number? [wot iz mai rum nambe?]
What floor is my room on? What floor is my room on? [Wot flo from may room he?]
When do you serve breakfast? What time is breakfast? [uen do yu sev breakfest?]

As you understand from the text above, checkout time in English: check-out time.
And “late check-out” from a hotel in English will be: late check-out [late check-out]. Those. This is a departure later than checkout time.
Early check-in: early check-in.

Extension

If you want to extend your hotel room, you can notify the administrator about this in English using the following expression:

I'd like to extend my stay for two days. I would like to extend my stay by two days. [id like that xstand may stay for that day]

The example shows two days, but if you need to talk about a different number, use the article about, and substitute your version into this phrase.

Of course, we have given examples of only a small list of phrases and words that will be useful for you to use in a hotel, when communicating with the hotel administrator and at the reception. But we hope that this material will be useful to you in application, especially if your knowledge of the English language is very minimal.

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