What are the dimensions and size of hand luggage on an s7 airline plane, as well as the rules and regulations for baggage transportation? Baggage rules on S7 flights S7 additional piece of baggage.

30.11.2023

S7 AirLines is a member of the Oneworld alliance. The S7 fleet consists of Airbus and Boeing aircraft.

The most popular questions when flying on airline planes.

What weight of luggage can I carry for free?

The free baggage allowance depends on the route, class of service, departure date and type of aircraft. The maximum weight of baggage is indicated on the passenger's regular or electronic ticket. On average, you need to focus on the following:

Hand luggage is not included in the free baggage allowance. Children under 2 years old flying in the arms of their parents are entitled to one seat weighing no more than 10 kg. Hand luggage is not allowed. The special program “S7 Priority” gives privileges to frequent flyers.

During a transit flight, the passenger has the right to reduce or increase the weight and number of pieces of luggage carried, with a mandatory additional payment in case of an increase. In case of reduction of transported baggage, recalculation is not made.

Rules for carrying baggage when traveling in a group.

When traveling in a group, S7 Airlines allows you to add up only free baggage allowance. Baggage is checked in and a baggage receipt is issued separately for each specific passenger. The commonality of the group must be documented.

Rules for carrying hand luggage.

Any items that violate flight safety or threaten the health of other passengers and the aircraft crew are prohibited.

Juices, gels, pastes, sprays, any liquids are prohibited in containers larger than 100 ml.

The total amount of liquid per passenger should be no more than 1 liter. Liquids must be packaged in a resealable transparent bag and presented for inspection at check-in. An exception is only for medications, baby food, and special dietary foods required during the flight if there is a prescription or certificate. At check-in, hand luggage must be checked for size at special restrictors at the airport.

Carry-on baggage must necessarily pass through an introscopy or manual inspection, so carry-on baggage does not need to be wrapped with packing tape. A passenger who refuses inspection will be removed from the flight.

How to pack luggage?

The packaging must ensure the safety of baggage during loading, unloading and during the flight, not disturb the safety of the baggage of other passengers, be in good working order, lockable and not fall apart during the flight. It is not allowed to combine two pieces of luggage, packed separately, into one baggage piece. There should be no protruding or external cutting objects in your luggage. It is rational to tighten the luggage space with fastening straps.

What is prohibited to carry?

Perishable foods, poisons, caustic, radioactive, explosive (including fireworks, flares) substances, compressed gases, oxidizing materials, flammable substances (paints, varnishes, etc.), experimental animals.

Where is my luggage during the flight?

Checked baggage flies in the cargo hold of the aircraft on which the passenger is flying. The passenger does not have access to it during the flight. The carrier's airline is responsible for the safety of luggage. The passenger has the right to check the weight of his luggage at the airport of arrival.

Hand luggage is located under the passenger seat. The passenger's personal belongings can be stored in a lockable luggage compartment in the aircraft cabin. The passenger himself is responsible for their safety.

Passenger luggage can be stored free of charge at the airport of arrival for two days from the date of arrival. For storage beyond the term, the baggage owner is charged at the current rates.

What items are not presented for weighing?

In addition to hand luggage, you can take into the cabin a laptop, a video camera, a book, a folder with documents, a handbag, a purse, a cane, an umbrella, a camera, a video camera, a stretcher, a portable cradle, and a folding stroller.

How much luggage can I carry for an additional fee?

One piece of checked packed baggage must not exceed 50kg.

Carriage of excess baggage is possible only with prior agreement when booking or purchasing an air ticket. Oversized baggage is accepted for transportation only if there are devices for transportation and fastening in the cargo compartment during the flight, as well as the technical capabilities of the aircraft. Tariffs for excess baggage depend on the specific flight and flight direction. There are tariffs within the Russian Federation and separately for Africa, the USA, the Middle East, and Europe. For example, Samara-Moscow -3 euros per kg, and Moscow-Frankfurt am Main - 250 rubles per kg. Non-standard baggage is accepted at special counters at the airport. Ski equipment in a case, together with additional equipment, with a total weight of more than 23 kg and the sum of three dimensions of more than 203 cm, is paid as excess baggage.

Where should I pack the batteries and thermometer?

Carrying cylinders for a life jacket, a mercury barometer or thermometer (in sealed packaging to prevent leakage), any equipment that generates heat when turned on (underwater lights, soldering irons) is allowed only in hand luggage and by prior agreement with the carrier. Energy sources must be removed for flight safety. In the case of several carriers, the consent of all participants in the carriage must be obtained in advance.

How to transport animals and birds?

Animals, except guide dogs and birds, are not included in the free baggage allowance. Their transportation is paid according to the current tariff and according to the weight of the animal along with its cage or container. If the cage size is more than 203 cm and the weight is more than 23 kg, transportation of animals is paid as excess baggage. In advance, you need to agree on the conditions of transportation with the air carrier, for example, clarify the availability of ventilation in the cargo compartment. A guide dog must have a collar, muzzle and a special certificate.

How to transport gas weapons?

Gas weapons and cartridges can only be transported if you have and present a permit to store and carry weapons.
Thanks to the S7 AirLines mobile application, you can book, buy a ticket and check in directly from your mobile phone.

Passengers flying in economy class will be interested in the rules and tariffs for baggage transportation on S7 Airlines aircraft. This is useful in situations where you have to change plans and take an extra suitcase or bag on a flight.

S7 Airlines entered the transportation market with a new tariff plan in 2015. It is very profitable, but not without its drawbacks. For basic economy class you cannot carry free baggage, and without additional payment, a limited list of things is allowed on the plane, the parameters of which are strictly defined. The carrier does not allow changing fare conditions without additional payment.

What can be carried in the cabin

Like other fares included in the S7 economy class, the basic one limits the size, maximum weight of hand luggage on the plane and the number of seats for its free transportation. Maximum The dimensions of hand luggage should not exceed 115 centimeters: height - 55, width - 40, depth - 20. Weight should not be heavier than 10 kg. Only one seat is allowed. To avoid problems when boarding, you need to know what items can be carried in hand luggage.

This list is no different from other carriers:

package of necessary documents;
Medicines that are required for health reasons are best taken with a prescription. The exception is for potent drugs;
valuables (money, jewelry);
baby food and baby care products;
a set of changeable underwear and clothes;
set of sanitary and hygiene products. Here you need to ensure that all liquids are packaged in containers with a volume of up to 100 grams in accordance with the conditions for transporting liquids in hand luggage.

Additionally, you can bring personal items at no additional cost:

small handbags, business briefcases;
papers in a folder;
telephone, laptop, digital equipment for photo and video shooting;
umbrellas, canes and crutches;
elements of outerwear and a suit packed in a case;
products not prohibited by customs. They can be purchased in a sterile area;
goods purchased at Duty Free, packaged in plastic bags;
books, magazines.

In addition to the items listed, no additional payment will be required if you take a stroller for a child under 12 years old when flying with him and a car seat for children under 3 years old. Passengers with disabilities are permitted to bring a folding wheelchair as long as it fits safely on the shelf or under the seat in front.

What not to take to the salon

The transportation rules clearly define the list of items prohibited in hand luggage.

These include:

explosive substances or objects containing them, including gases in a liquefied or compressed state;
liquids and solids with flammable properties;
acids, peroxides, oxidizing agents;
radioactive and toxic materials;
poisonous and toxic compounds;
weapon.

If a passenger is found to have something from the prohibited list, this may indicate his illegal purposes.

Restrictions are also imposed on the transportation of vehicles equipped with lithium batteries - Segways, hoverboards, electric scooters. Sometimes the list of what is prohibited to take in hand luggage expands to include injection needles without medical necessity, knitting needles, scissors and pocket knives with a blade larger than 6 centimeters. More accurate information about what can and cannot be taken into the aircraft cabin is posted on the airline’s website.

If the weight and size of hand luggage are higher than established, then things will have to be checked into the cargo compartment.

Baggage

At S7 Airlines, the basic economy class fare does not include free baggage allowance in the cargo hold. But you can buy a paid seat, and the luggage should not be heavier than 23 kg and more than 203 cm in three dimensions (height, width, depth). Prices for one place in 2018 can be seen in the table.

Oversized cargo

To send anything that is larger than the permissible size, you need to agree on transportation in advance. If it is possible to load, place and unload such baggage on an airplane, then You also need to pay extra for its transportation. Tariffs for different destinations for such cargo are indicated in more detail on the airline’s website.

For ski lovers

In economy classes, S7 Airlines allows you to transport one set of sports equipment and ski equipment free of charge, which includes:

skis with poles;
snowboard;
equipment - a tracksuit, a pair of mountain boots, a helmet and goggles.

Carriage of ski equipment is permitted if it is packed in a case and weighs up to 23 kilograms. Exceeding this norm is charged as heavy cargo.

Transportation of animals

On S7 flights, cats, dogs and birds can be transported in the cabin. Larger animals fly in the cargo hold. The pet must be placed in a hard container or carrier bag. The overall dimensions of the transported animal and container in the aircraft cabin should not exceed 8 kg and 115 centimeters in total dimensions, while the height should be less than 20 cm. As in the previous case, the price is set by destination. On flights within Russia it will be from 2 to 3 thousand rubles.

On December 1, 2015, S7 Airlines (the legal name of the company is S7 Siberia Airlines) launched a new fare system.

As a result, the passenger can choose the required tariff, guided by the presence or absence of available (necessary) options. In total, the following tariffs have been introduced:

ECONOMY BASIC;
ECONOMY FLEX;
BUSINESS BASIC;
BUSINESS FLEX.

Important! Not only tariff changes have occurred. Now the company provides the opportunity to carry hand luggage up to 10 kg (the weight of hand luggage on an airplane was previously 7 kg), and to receive 25% more miles for members of the S7 Priority program (the number of miles has been increased by S7 Airlines from 25% to 50% at the minimum fare) , purchase any fare until the flight is fully loaded.

In the Economy Basic tariff plan, the airline included a flight (1 seat) + 1 piece of hand luggage, the weight of which is 10 kg, and the dimensions must correspond to the parameters 55-40-20 cm.

Baggage transportation under this tariff is paid and is calculated at a cost of 2,500 rubles per segment: 1 piece of luggage for 23 kg of luggage (the norm for the luggage compartment is 203 cm). For international flights - payment and payment in euros, for flights with transfers (domestic / international) - payment also in euros. When purchasing an air ticket and paying for luggage online, the passenger receives a discount (according to the payment rules), and the cost of 1 piece of luggage will be equal to 1,800 rubles. It is worth paying attention to the fact that according to the company’s rules, the price of baggage transportation in case of a transfer (on domestic flights of the company) doubles.

If the norm is exceeded, the additional payment for baggage is calculated based on the following parameters.

Calculation of surcharge for excess baggage

Dimensions, parameters (requirements for parameters for any AK are strict)	Direct flight	Transfer flight
from 23 kg to 32 kg of luggage (with dimensions equal to 203 cm)	+2500 rubles	+5000 rubles
from 32 kg to 50 kg (with dimensions equal to 203 cm); see “Payment for transfer of “non-standard” luggage”	+5000 rubles	+10000 rubles
if the norm is exceeded 203 cm	+2500 rubles	+5000 rubles
1 extra bed	+2500 rubles	+5000 rubles
2 extra seats	+5000	+10000 rubles

Important! If a passenger has to wait more than 24 hours between connecting flights, then the transportation conditions are as follows: baggage is checked in to the first connecting point.

For free (that is, if you already have a paid seat, in addition) you can carry baby strollers, bassinets, car seats for children (as carry-on luggage or baggage), but only if a child is also registered for the flight. If there is no child, and the stroller is intended, for example, as a gift, then it is paid for like all other luggage. The airline also allows you to carry one set of ski or snowboard equipment free of charge, if the weight of the transported set does not exceed 32 kg. The conditions for transporting a larger set are the same as in the case of “non-standard” cargo.

Important! S7 Priority program participants with Ruby status are entitled to 1 free piece of baggage (up to 23 kg) even at the Economy Basic fare.

Non-standard luggage

Non-standard cargo can also be carried on airplanes, that is, luggage that does not meet the standard (more than 203 cm and heavier than 32 kg). Before the flight, you must contact the company to clarify whether it is possible to transfer such cargo on the desired flight. If there is an opportunity, then most likely the company will offer to buy 3 standard pieces of luggage, and the tariff plan will not be taken into account in this case. The maximum permissible weight for transportation is 50 kg. But the question of how much baggage costs on an airplane for disabled people, which naturally exceeds the weight of 50 kg, can be answered unequivocally - wheelchairs and other large-sized aids can be transported at a standard rate or free of charge, if they can be placed in the cabin.

Transportation of animals

A container with an animal is considered excess cargo and must be paid for. Most often, the container is placed in the luggage compartment, taking into account its parameters (the total weight of the standing container must be more than 8 kg, the size must be more than 115 cm). If the container is smaller, it can be transported in the aircraft cabin.

Important! It is not possible to register the transportation of an animal online.

Service “Additional norm”

The company operates the “Additional baggage allowance” service. In accordance with it, it is possible to carry cargo on an airplane that exceeds the standard norm by 5-15 kg. This service can only be used once and is not valid for some destinations. When choosing an airplane and flight, consider this point.

The regulations and standards mentioned above are internal and apply only to flights operated by the company. If we are talking about a code-share or transfer with the participation of a partner company, then the cost of baggage will be calculated in accordance with IATA standards, taking into account the “dominant” carrier. More detailed information on calculating the cost of baggage on such routes can be provided by the S7 Airlines contact center at phone numbers: 8 800 700-0707.

Baggage on the S7 plane: transportation rules

The company has certain baggage transportation rules that should be taken into account when planning your trip:

There is a whole list of items prohibited for transportation (you can find out what else is prohibited for transportation at the company’s information stands at the airport and on the official website);

There is a list of items that can be transported in limited quantities: alcohol, scissors, aerosols and sprays;
It is not recommended to carry food in luggage. Baby food is carried in hand luggage (if it is intended for consumption during the flight);
It is not recommended to carry items such as money, jewelry, electronics (laptops, smartphones, tablets), documents, keys in checked luggage (preferably in hand luggage);

Important! Baggage on the S7 aircraft is located in a special baggage area (compartment). Access to it during the flight is prohibited.

According to the AK rules, the following items are not subject to weighing if they are not packaged:

bags (ladies) and briefcases;
folders with business papers;
outerwear;
books and magazines intended for reading on an airplane;
baby food;
digital technology (cell phone, smartphone, tablet, laptop, video camera, camera).

When flying within the Customs Union, if there is cargo subject to declaration, it is better to have a customs declaration on hand (the official website of Domodedovo Customs is http://domodedovo.customs.ru; on the same website you can find out what is prohibited from being transported to different countries of the Customs Union);
Packaging requirements: the integrity of the packaging must not be compromised, and sharp objects must not stick out;
The rules for carrying hand luggage are similar to the rules for carrying baggage in everything except packaging.

More detailed baggage rules are presented on the company’s website, in the “Information” section. Transportation rules."

It is necessary to keep in mind that one bag (suitcase) is one piece of luggage. Payment will be made according to the tariff even if the bag weighs less than 23 kg. Packing two bags or two suitcases at the same time is not allowed.

Basic options of the Economy Basic tariff S7 Airlines

Passengers also have the right to:

50% miles (under the S7 Priority program for S7 economy class);
choosing a seat when registering on the website (company website - s7.ru) and when purchasing a ticket at the airport; the service is paid: when registering online, choosing a seat costs from 300 rubles (depending on the destination), when purchasing a ticket at the airport – from 500 rubles;
change of fare conditions for domestic and international flights (with “Economy Basic” it is possible to exchange for “Business Basic” class S7): before the end of registration - 3,000 rubles (60 euros), in case of no-show for the flight - 5,000 rubles (80 euros);
snack (hot food) during the flight.

Important! Ticket refunds are not available for the Basic Economy tariff plan. The “Open Date” and “Stopover” options are not available within this option package.

S7 Airlines clearly regulated the rules for carrying hand luggage and baggage and the cost of transportation. Flying in economy class S7 is a real opportunity to save money for those who like to travel light, without burdening themselves with excess cargo.

Video

The size of the cargo that the passenger wishes to take on board the aircraft is referred to in the air service as hand luggage S7 Airlines. By default, carry-on baggage on an airplane is assumed to consist of a compact bag, personal handbag and similar items. To avoid disagreements, each carrier publishes a list of luggage items permitted for air transportation, indicating the dimensions. There is a basic standard, but the final standards for aircraft vary, as each airline has the discretion to determine its own carry-on baggage allowance. Dimensions and weights of S7 carry-on luggage have been developed and updated for 2020. Every traveler who has purchased a ticket for S7 must familiarize himself with the information in order to avoid problems and disappointments due to baggage not being allowed.

S7 standards for the carriage of hand luggage

In the full version, baggage allowances, as well as luggage, are declared on the official website of the airline at. Here are the most current paragraphs of free carriage on the plane:

For one air ticket, you are allowed to take one bag weighing up to 10 kg with three lengths of 0.55 x 0.4 x 0.2 in meters.

It is important to take into account here that it is impossible to divide hand luggage into 2 pieces. Even if a passenger packs 2 small pieces, one of them will have to be checked into the luggage compartment.

Limits depending on fare class

Dimensions and weight of hand luggage C7:

Basic Economy level tickets allow carry-on luggage in the cabin according to the rule described above. This is 1 bag weighing 10 kg with dimensions of 0.55 x 0.4 x 0.2 m;
“Flexible Economy” tariffs provide for standards similar to “Basic Economy”: 1 piece = 10 kg, 0.2 x 0.4 x 0.55 m;
the next class is “Basic Business”. Here, 15 kg of luggage is allowed in the cabin with the dimensions specified in “Economy Basic” and “Flexible”. It is possible to divide the cargo into 2 places;
the latest tariff is “Flexible Business”. The rules for the size of hand cargo in this class are the same as in “Basic Business” both in terms of weight, and in the division of places up to two units, and in dimensions.

The size of hand luggage on S7 airliners is designed for the convenience of all people flying on the flight. To transport luggage, there are shelves with compartments in the cabin for storing space. The aircraft's cells are long - each is designed to meet the needs of half a row of tourists. Therefore, if the norms of three dimensions are not met, then people will not be able to fit their luggage, or rather, there will not be enough space for someone. Consequently, the degree of nervousness on board will increase, and not a single air carrier wants to allow this.

List of things allowed for carriage in hand luggage

The bags that tourists take with them on the plane undergo mandatory inspection, so they must contain only permitted items. Otherwise, either the person will not be allowed on board, or the traveler will have to part with part of the carry-on luggage, leaving it with the accompanying person or simply throwing it away.

The following luggage is allowed on the plane:

mobile devices - phone with laptop, tablet. Other equipment - camera and video camera;
things - outerwear, personal handbag or briefcase, as well as an umbrella or cane;
citizens with disabilities can be provided with crutches and a special chair for the disabled. However, you need to contact the administration and agree on the sizes of these items - they must be folded and fit either on a shelf or under a seat;
Those traveling with children can take a folding stroller, food for a small passenger, a cradle or a car seat as a hand seat.

The last allowance for hand luggage is relevant when a child is flying with an adult and needs additional things. As with disabled people, bulky items must be folded down to a compact size and fit either under a seat or on an airplane shelf. Airport terminal employees have the right to weigh any item of hand luggage and check for correct dimensions.

What cannot be carried as baggage in the cabin

Explosive mixtures and weapons related items. Radioactive mixtures and compositions, substances with toxic and poisonous properties. Liquids considered to be oxidizing or corrosive. Carriage of liquids in luggage on an airplane is limited to a total of 1 liter per ticket. Each composition must be packaged in a separate container up to 0.1 liter, or 100 ml. The rule applies to perfumes and creams, toothpaste and similar things. Transportation of animals permitted for transportation on an S7 airliner in the cabin is possible for small pets. Animals are allowed on board if placed in special cages. Pets are not included in the concept of hand luggage and are subject to payment at excess cargo rates.

It is important to know that you must arrive at the airport with your animal no later than 3 hours before departure. Then go through the veterinary control procedure. In order for everything to work out without complications, you need to study the rules for transporting animals in advance and take care of collecting veterinary documents.

Cost of luggage carried into the cabin

When hand luggage meets airline standards in size and weight, it is transported free of charge according to transportation standards. As for overweight or oversized luggage, you can’t just pay extra and then take the seats with you into the cabin. Otherwise, there will be an imbalance of either justice or security. If we assume that someone was allowed to pay extra and take a bulky item with them, and then another passenger was given a size allowance, then the third person will not be able to exercise their right to free transportation. There will be no room left for his luggage.

If you are allowed to transport things weighing 15-20 kilograms or more, then problems may arise when lifting with your hands to a height of 2 meters. And if, due to carelessness, such a place falls from the top shelf of the plane, it can cause significant harm to the health of one of the tourists. Carriage of oversized and heavy pieces of hand luggage under the seat is prohibited by air transportation rules. Therefore, it is enough to pack the excess and put it in the luggage compartment. To be sure, upon arriving at the airport, you need to go to special equipment with restrictions and evaluate your carry-on luggage for compliance with the standards.

Flight schedule

One review

Irina :
Hello. I understand that you can bring 1 bag 55/40/23 and weighing 10 kg into the salon. and a lady's bag. Or how? Thank you.

The air carrier S7 Airlines is one of the leaders in the air transportation market. It has over 1,000 domestic and international flights. The company is constantly improving its customer service. Thanks to this, the number of tourists traveling on its aircraft is increasing. Many people are interested in the question of what rules for the transportation of baggage and hand luggage have been established by the air carrier. Let's find out in this article.

Carry-on baggage allowance at S7 Airlines

Transportation of hand luggage S7 is carried out in accordance with established rules and tariffs. Accordingly, the passenger is allowed to take a certain number of bags on board. This parameter depends on the flight fare.

Tourists traveling on the Economy Basic fare can take hand luggage weighing up to 10 kg into the cabin. At the same time, its dimensions must correspond to three parameters: 55x40x20 cm. If a tourist flies at the Economy Flexible fare, he can take hand luggage with him, the dimensions and weight of which are similar to the previous fare.

Free baggage and hand luggage allowance

The Business Basic tariff plan allows you to carry bags weighing up to 15 kg and measuring 55x40x20 cm as hand luggage. The Business Flexible tariff has similar rules for carrying hand luggage. It is worth considering that if these standards are exceeded, a certain fee is provided. It depends on the dimensions of hand luggage, as well as the flight fare.

You need to remember about the items that are allowed to be transported in hand luggage. These can be food products that are ready to eat. It is also allowed to transport baby food. It just doesn't have to be cooked. In addition, you can transport necessary medications and other personal hygiene items. Liquids are transported in 100 ml containers, no more than 1 liter per passenger.

Baggage allowance

One passenger can transport one bag or box as checked baggage free of charge. It is worth considering that their dimensions and weight must correspond to the established parameters. They are different in all tariff plans.

The "Economy Basic" and "Economy Flexible" tariffs provide for free transportation of luggage whose weight does not exceed 23 kg, and its dimensions in three parameters do not exceed 203 cm. In the "Business Basic" and "Business Flexible" tariff plans, the weight of luggage is increased to 32 kg, but the dimensions in three parameters remained similar (203 cm). In S7, excess baggage must be paid at special rates. They can be found on the airline's website.

Additional baggage allowance

In some tariffs, the norms for free baggage transportation have been increased. Members of the carrier’s loyalty program can take advantage of these privileges. Passengers also have access to the new “Additional Baggage Allowance” service. You can use it directly on the airline’s website.

You can do this in the following ways:

in the “My Bookings” section of the website after making payment;
during web registration;
when booking flight tickets online.

The cost of S7 baggage above the norm is reduced if you pay for transportation services on the airline’s website. After making the payment, the passenger receives a receipt, which must be printed and presented at the airport.

Transporting animals on an airplane

The airline does not prohibit tourists from transporting pets. But there are certain rules:

animals must be in special cages or carrier bags;
the parameters of such cages should allow pets to freely stand up and turn around;
there must be special materials at the bottom of the cage;
Cage doors must close tightly;
dogs are transported wearing collars and muzzles.

The weight of the cage or carrier should not exceed 10 kg, and the dimensions in three dimensions should not exceed 115 cm.

It is worth considering that to transport animals you will need a veterinary passport. This document contains vaccination marks. To travel abroad you will need an international veterinary certificate. Also, all pets at the airport are examined by a veterinarian.

Important! You must notify the company about transporting a pet several days before the planned departure.

Transportation of skis and snowboards

Sports equipment of this type is allowed to be transported on airline aircraft. Moreover, during the winter season it is transported free of charge. It must be packed in special cases. Its weight should not exceed 23 kg, and its dimensions in three parameters should not exceed 203 cm. In other seasons, the rules for transporting such luggage have been changed. You can find them on the airline’s website or ask questions by calling the hotline.

Damage to luggage

If defects are discovered after receiving your luggage, you must not leave the special area. You need to contact airport staff. They will offer to write a statement and draw up a damage report. Based on these documents, a decision on compensation for damage will be made. You also need to provide a luggage tag and boarding pass.