The ability to purchase air tickets online saves passengers time. In some situations it is required to return the ticket. This can happen at the initiative of the client or through the fault of the airline. How to return a plane ticket purchased via the Internet at S7 Airlines will be discussed in our article.
About the possibility of returning S7 Airlines tickets
The carrier's flights are offered at several fares. The client can familiarize himself with the flight schedule and pricing policy on the official website of S7 Airlines.
Refunds differ at different rates.
If the ticket is returnable, then, if necessary, the client can cancel the order of the service at any time and receive his money:
- Business Flexible. You can return plane tickets without loss of money. If the passenger missed his flight, he can use the exchange service and issue a flight on a different date.
- On the “Business Basic” tariff plan, if you miss your flight or wish to change the day of departure, a commission fee is charged. It will not be possible to return the ticket and refund the money spent.
- Economy Flexible tariff. Ticket refund or departure date change free of charge. If the cost of a ticket for a new flight is higher than that of the previous one, the difference must be paid. If a passenger is late for a flight to change the date of departure, a fee is also paid, air tickets at this fare are refundable.
- At the Economy Basic fare, it is possible to change the route and departure date upon payment of the fee. Ticket surrender and refunds are not provided for this fare.
Depending on the fare, the passenger can determine whether the amount of money will be returned to him in case of a voluntary refusal. When purchasing an air ticket, the client needs to weigh the pros and cons. If circumstances may arise that interfere with the flight, then it is better to buy a ticket with a refund option.
If the priority is the low cost of the flight and the passenger is sure that there will be no obstacles to the flight, you can save money and purchase a non-refundable ticket.
The amount that is refunded to the owner of a return ticket will depend on the period of circulation:
- if no later than 24 hours before the end of registration, the client is refunded the full amount of the ticket. In this case, the airline will withhold a commission related to the cost of providing the service;
- if less than 24 hours are left before check-in for the flight, a 25% commission is withheld, and a fee is charged for the airline's expenses;
- it is not possible to return the ticket after registration is complete.
An involuntary refund of an S7 ticket can be made in the following cases:
- the flight was canceled or the departure was postponed;
- the flight route has changed;
- there are no seats according to the class;
- passengers were boarding at an airport not included in the original route.
Important! In the event of a partial flight, the passenger with a forced refund will be reimbursed part of the funds for the unused route.
When buying a non-refundable ticket, you can reimburse the amount in case of illness or death of the passenger. Other reasons are not grounds for reimbursing the cost of the flight.
As a supporting document, the air carrier must be provided with a certificate of illness or sick leave. When a passenger dies, a close relative can contact the company, providing all the necessary documents.
Procedure for refunding tickets purchased online
For various reasons, passengers sometimes need to return air tickets and cancel the planned flight. It is impossible to predict in advance what may become an obstacle to travel or business trip.
You can refund your S7 ticket on the carrier's website. To do this, in your personal account, you need to go to the "My bookings" tab and fill out an application. It is possible to return plane tickets via the Internet if there has not been a single flight included in the booking.
Another option is to contact the 24/7 customer support service at 8-800-700-07-07. The call is free, calls are accepted from all regions of Russia.
When making a call, the operator will request the personal data of the contacting customer, the first and last digits of the bank card with which the tickets were paid. The operator needs to give the reason why you want to cancel the flight.
A feedback form is presented on the airline's website. You can leave a request for a refund through it. A company representative will contact the passenger via email. The client can track at what stage of processing his application is.
The money must be returned to the passenger within 20 days from the date the cancellation request was submitted. This is the period, according to the law, given to an air carrier to fulfill its obligations to return funds. The crediting takes place to the account of the bank card that was used to pay for the services.
If the payment was made in miles, then they must be credited back to the client's account. The passenger also has the right to issue a refund of additional services - insurance, seat selection, etc.
Will a commission be withheld on return
If the ticket is returned one day before the end of check-in, the passenger is refunded the full cost of the ticket. However, a fee is withheld related to the carrier's costs of selling tickets. The amount of the additional fee can be found out by calling the hotline of the carrier.
If there is less than a day left before departure, then you can get only 75% of the paid amount. A passenger who decides to cancel a booking should contact the company as soon as possible and notify of his intention to cancel the service.
You can notify the carrier by phone, online or at the airport.
Possible difficulties with ticket refunds
According to passenger reviews, the return is not always easy. Sometimes clients have to face a number of difficulties.
For example, difficulties arise if a passenger due to illness refuses to fly on a non-refundable ticket. The company may refuse to transfer money if the provided medical certificate is filled in illegible handwriting. In this case, you will have to contact the medical institution for a new form.
If, for any reason, the airline refuses to reimburse the cost of tickets, or the passenger is not satisfied with the terms of return, you need to carefully study the fare.
If the client is sure that he is right, you can draw up a statement of claim to the court and return the money spent in this order.
The main thing is that if you intend to cancel the flight, you must notify the carrier as soon as possible. So, you can save on additional costs and avoid disputes with the airline.
Good afternoon, dear readers of the blog site, we all travel and rest in other countries, and each of us chooses his own modes of transport for a transfer, and in most cases, these are planes. Here, everyone chooses their own airline, guided by their own requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But how can life present circumstances that will not allow you to fly out, and it is logical if you did not fly anywhere, then you would like return s7 plane tickets and get your money back. Below I will tell you how to do this.
Can I return tickets to S7?
Earlier I already told you how to get money back for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not a bit more complicated and the process itself takes a few minutes, in terms of actions from you, but the refund can take a long time, but a little about everything below.
And since I started to return the s7 e-ticket. I had to fly to Krasnodar on December 24, but my son's teeth began to cut terribly and his temperature rose, in the end we postponed everything and had to return the money for the tickets. We did not see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.
You can return tickets for the s7 plane through a special service, you can find it by going to the personal account of the site https://www.s7.ru/
We select the required reservation and you will be transferred to its details. In the upper right corner, click the link Issue a refund, it is thanks to this service that the electronic ticket is returned to s7.
We look forward to processing your request.
We put a daw that we agree to the return of an electronic ticket from S7 and click to send an application.
All your application will be accepted for work and you will receive its code. It will be very useful for you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down the number of your application, they may also ask. All documents will be sent to your mail. By default, the money will be returned to the same card from which the tickets were paid, if you bought with cash, which I strongly doubt, then you will need to specify the details.
You can also make a refund of an s7 e-ticket through the contact center, for this, call 8 800 700-0707 (free in Russia) or call directly from the website, also free of charge. At the very bottom of the site, find the Contact Us section and select Call Online. An additional window will open, which will automatically dial the required number and connect to the technical support operator.
Buying air tickets online can significantly save passengers' time. However, a situation may arise in which it will be necessary to return the ticket through the fault of the carrier or the initiative of the client. Find out how to return an S 7 plane ticket purchased by a user via the Internet in this article.
Conditions for refunding tickets for S7 Airlines flights
You can buy tickets to S 7 at one of several fares. The official portal displays the departure schedule and price range.
The conditions for returning S 7 tickets depend on the selected fare.
If you have a refundable coupon, you can cancel the service at any time. S 7 will return the money paid to him.
Existing rates and related conditions:
- Business Flexible. The passenger will return the S 7 plane ticket without losing their money. If you miss your flight, you can exchange the document and choose to depart on another day;
- "Business Basic". If the client is late for the plane or wants to change the departure date, a certain commission will be taken from him. It will not be possible to return the ticket and return the payment;
- "Economy Flexible". You can return your S 7 ticket or change flights without commission. If the new ticket costs more, this difference will have to be paid. A passenger who is late pays a commission. For the Economy Flexible fare, tickets are considered refundable;
- "Economy Basic". You can change your flight and departure day by paying a commission. It will not be possible to return the ticket and return the money.
Choosing the S 7 tariff, it is better to immediately think about whether you will have to return the ticket in the future, weigh all the pros and cons of the decision. If there are any circumstances that can disrupt the plans, they should be taken into account and find out whether the plane ticket is returnable or not.
Non-refundable fares are more often chosen by people who want to save on their flight.
The amount of money returned depends on the day of his contact to S7:
- if you return the ticket no later than a day before the completion of registration, the entire amount will be returned. The commission will be withheld only for expenses related to the provision of the service;
- when there is less than a day left, the amount of the fee is 25% plus payment of expenses S 7;
- it is not possible to return the plane ticket after registration
In what situations will it be possible to use a forced refund:
- Cancellation or rescheduling of a flight.
- Change of route.
- Lack of seats (according to the chosen class).
- Landing takes place at an airport that was not included in the original route.
If the flight of the aircraft of the company S 7 was carried out partially, the forced return will be the same, that is, the passenger will receive a certain share of the money paid.
In the case of non-refundable tickets on S 7 flights, compensation is only made in the event of death or serious illness. This is confirmed by submitting the document with the appropriate certificate to the AK.
Instructions for refunding tickets purchased online
Various circumstances may cause the S 7 customer to return the ticket. It is rarely possible to know in advance what will turn into an obstacle and cause a person to abandon the planned trip.
It will be possible to return the plane ticket on the official portal of the air carrier. The user enters it, enters the "My bookings" section and enters the data into the application. Online refund procedure is possible if no booked flight has been previously operated.
Another way is to call the S 7 Support Center at 8-800-700-07-07. This service operates around the clock. Calls are made free of charge and are accepted from all Russian regions.
When the client calls, the call center employee will ask for personal information, as well as the first and last digits of the bank card number used to transfer the payment. In addition, you will need to voice the reason why the person decided to make a refund.
Important! The S 7 portal has a feedback form. Its application is another method of submitting a ticket refund request. The operator will receive it and then contact the user by email.
The progress of the online application can be tracked.
Terms of receipt of funds
The money is returned to the passenger within twenty days from the date of sending the request to cancel the reservation. The duration of this period is determined by legislation for air carriers, which must fulfill their obligations to return funds. They are credited to the account belonging to the buyer, the one from which the payment was originally transferred.
If the booking was paid with miles, only 75% of the amount will be refunded. The client, who decides to refuse the service, timely contacts the organization and notifies its employees of his intention. Notification is made in any convenient way:
- by calling a phone number;
- sending a message online;
- upon arrival at the airport.
About the difficulties
A client who is confident that he is right, who wants to get his money back, can file a claim and start legal proceedings.
Reading time: 5 min
Plane tickets are usually purchased in advance. This is a reasonable decision, because in case of a return, it will be possible to demand the money back, and not face difficulties. But even in such a situation, it is difficult to independently understand the rules of airlines. In the case of a specific S7 company, the ticket should be refunded after reading the reliable information.
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Our articles are informative in nature about solving certain legal issues. However, each situation is individual.
To solve a specific problem, fill out the form below, or ask the online consultant in the pop-up window at the bottom right of the screen, or call the numbers listed on the website (around the clock and seven days a week).
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Where to go
To exchange or voluntarily refuse a purchased S7 ticket, you need to go to the company's official website.
To return, use several methods:- The site has a service called "My bookings".
You need to enter the system according to the data received during the order and purchase. A Return button will appear. Look for it on the right side of the monitor.
The next step is to identify passengers for whom you need to return tickets back to the company. Before sending an application, it is advisable to familiarize yourself with the information provided on the page.
Additionally, you need to check the data, contact information, card details to which the money will be transferred after the operation is completed.
This method is relevant if the document was purchased when paying with a plastic card. - Call the contact center.
The company's website has a hotline telephone. The call can also be made by pressing the company call button. The service is free on the territory of the Russian Federation.
The operator is provided with the data from the first page of the passport, the date of birth, a few digits of the card with which the ticket was paid earlier. The staff member will ask about the booking number and route.
If the passes were not purchased via the Internet, then you need to visit the carrier's office and issue a refund. The money will be transferred personally to the passenger, who will certify a valid passport.
Return nuances
The company refuses to return money to an unauthorized person. But there is an exception - if there is an official power of attorney, the airline has the right to hand over funds.
It is important to know:- In case of successful consent, the funds will be transferred to the user's account within 20 days.
- For the services provided, the carrier charges a small percentage. To find out the exact amount, you need to call the contact center and indicate the region of location.
- An e-ticket is a valid document, like a printed version. Therefore, it is possible without much difficulty to demand a refund for it.
- The amount is transferred to the same account from which the funds were received for payment. You can specify additional details so that the refund is made to another account.
When buying from a third-party agency, you need to call S7 to change it. The compensation application is considered on an individual basis. The organization will investigate the reasons for the refusal and communicate the decision.
Return Policy
To return money for a ticket and not violate official aviation rules, you need to follow the instructions.
According to the tariff plan
Each airline sells tickets at different prices, depending on the class selected.
Based on the purchased tariff, you need to find out about the return conditions:- "Economy" or basic.
Such documents are considered non-returnable. If a person missed the flight, but he has a ticket in his hands, then the citizen has the right to change the departure date, route and even the board number. But you have to pay a fine for refusing services.
Additionally, there is an opportunity to deposit money in order to purchase a travel card for a more comfortable class. - S7 ticket refund "economy flexible".
According to the tariff, the user has the right to change the departure date, as well as change the flight number. You don't have to pay additional fees. You only need to pay extra for the ticket if it costs more than the first one. But this does not apply to situations when the number and day are changed after registration. In this case, you will have to pay a penalty.
If there is a desire to return the travel document without being late for the flight, then the amount will be returned in full. - Basic business.
You can change the departure date and flight number in advance. In this case, the passenger is not subject to additional charges. If a person does not have time before the departure of the airport, it is necessary to pay penalties in order to change the date of the flight.
The tariff is non-refundable, and it will not work to get money back for it, but it is allowed to make an exchange. - Flexible business.
The document is of a returnable type, so there is no need to pay a penalty for changing the date or flight, even if the passenger is late for the plane.
To avoid difficulties when returning tickets, you need to clarify the necessary questions with the airline consultants in advance. S7 provides bonuses for every flight. To return them, you will need to warn of the flight cancellation. If the registration delay is due to transport difficulties, the bonuses will expire.
Full return
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Any passenger has the right to cancel the flight in advance. You will need to give advance notice of the decision and claim compensation.
Size depends on the time of refusal:- If you return your travel document 24 hours in advance, you can expect a full refund.
- If the period is less than a day, then the amount will be no more than 75%.
It is important to understand that the decisive factor in this matter is the promptness of the reported data.
Sample application
To return an S7 ticket, you need to make a correct application.
Content of the standard form:- First, fill in the complete information about the passenger.
- Next, you need to specify the information from the first page of the passport.
- After that, they write a petition about the opportunity to terminate the contract. The column indicates the direction in which the person was supposed to go - board number, departure date, number of tickets returned, names of passengers.
- The next step is to request a refund. This section indicates the details for the payment.
- The last part of the document is consent to withhold a certain percentage for the provision of services.
- At the bottom of the page, indicate a mobile phone for communication, put a personal signature, the date of the paper.
Causes
To return the money spent on the ticket, you need to indicate in the application good reasons on the basis of which the person is not able to visit the flight.
Forced
Sometimes situations arise when a passenger is not able to come to the airport, even if he has purchased tickets.
Such cases include:- Illness of the main passenger or his relative with whom he was supposed to fly.
- In the event of such a circumstance as the death of one of the family members, who was supposed to fly with the passenger on an airliner. To confirm the fact of death, they present a document or certificate signed by the attending doctor and the seal of the clinic.
No fault of the passenger
Every citizen has the right to demand money back from the airline. But on condition that the impossibility of the flight was due to the fault of the company engaged in air transportation.
Factors:- The flight was canceled due to bad weather or aircraft breakdown.
- Sometimes companies change the route for certain reasons.
- The aircraft is not allowed into space, and the pilots have to turn the aircraft back.
- The way to the airport takes a certain time, and therefore a special bus is provided in the harbors for transporting people. If it breaks down on the way, and the person misses the flight, then it's not his fault. The company is obliged to return the money, or exchange the transport document for a suitable ticket.
Voluntary
Voluntary flight cancellation is a situation when a passenger has the opportunity to visit the airport by the appointed date, but does not want to do so. Then you should warn the representatives of the company.
The ticket is not returned
There are unpleasant situations when the flight is canceled, but the operators refuse to return the money paid. The carrier's employees are guided by the internal rules for refunding S7 air tickets.
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These are illegal and fraudulent actions aimed at people who do not know the rules and regulations for the provision of services, as well as the law "On the protection of consumer rights." The carrier is not entitled to withhold funds if the emergency occurred through the fault of the airline.
When a preliminary refusal has been received, the passenger can file a complaint with the following authorities:
- Air Transport Agency.
- Russian aviation website.
- Rospotrebnadzor.
In 2020, anyone has the right to refund money for an unused ticket. If the delay or complete cancellation was due to the fault of the airline, then the passenger may demand not only a refund, but also the exchange of a ticket for a suitable option.
For those wishing to save money on a flight, airlines offer so-called non-refundable tickets. They are much cheaper than conventional ones. However, if the passenger wants to return such a ticket, change the departure time or reissue the ticket to another person, as a rule, he will either fail or the seller will make him pay twice. But there are exceptions to every rule ...
When purchasing a non-refundable ticket, a passenger must be sure that he will be able to use it. Otherwise, the trip will not take place, and the seller will keep the money. But there are situations when the airline is obliged to refund your money.
When can a non-refundable ticket be returned?
For reference:
Until April 2014, any ticket could be returned 24 hours before departure and refunded. Even if the passenger returned the ticket on the day of departure, the airline withdrew only 25% of the ticket price.
Amendments to the law (the Air Code of the Russian Federation) made it possible to conclude an air carriage agreement between the passenger and the carrier, providing for the condition of non-refund of the carriage charge upon termination of this agreement on the initiative of the carrier (Article 107 of the VK RF) or the passenger (Article 108 of the VK RF).
A passenger can return a non-refundable ticket and receive money for it in the following cases:
- illness of a passenger or illness of a member of his family, close relative, who are on a joint flight with the passenger;
- death of a family member of a passenger or a close relative;
- non-fulfillment or improper fulfillment by the airline of its obligations under the contract for the carriage of passengers by air.
However, in order to carry out a refund of a "non-refundable" ticket for the above reasons, it is necessary to document these grounds: medical document (certificate), telegram, etc.
Everything according to the law
According to paragraph 2 of Art. 108 of the Air Code of the Russian Federation, the passenger is always refunded the carriage charge paid for air carriage, if we are talking about cases of “forced refusal of a passenger from air carriage due to illness of a passenger or a member of his family or a close relative traveling together with him on the aircraft, which is confirmed by medical documents, or in connection with the death of a member of his family or close relative, which is documented.
According to paragraph 3 of Art. 108 of the Air Code of the Russian Federation - family members are spouses, parents and children (adoptive parents and adopted children), and close relatives - grandfathers, grandmothers and grandchildren, full and half brothers and sisters.
Important! When buying a ticket from a foreign airline, sometimes it is impossible to refuse a non-refundable ticket and receive money due to illness. In Europe, it is customary to insure your life and health. The insurance company will return the money for the failed flight to the European passenger in case of illness.
How to proceed to get your money back?
For reference:
The claim for the return of the carriage charge is presented in the manner prescribed by the carrier's rules, and the contract for the carriage of passengers by air, the contract for the carriage of goods by air, according to Art. 234 of the Order of the Ministry of Transport of Russia of June 28, 2007 N 82 "On approval of the Federal Aviation Rules" General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees. "
- Please notify the carrier of the inability to complete your flight prior to sending your flight. Send an email notification. Or call the "hotline" and inform.
- Collect evidence.
- Record the fact of illness in a medical institution - see a doctor and get a certificate. It is desirable with the signature of the head physician of the medical institution. If illness (death) overtook a relative who was supposed to fly with you, similar documents must be made for him.
- Write an appeal to the airline. Explain the situation, demand a refund based on certain circumstances. Attach a certificate, photocopies of air tickets.
- The airline's rules usually indicate how long it takes to process refunds (for example, up to 30 days). If there is no deadline in the rules, write that you expect an answer within 10-14 days.
- Send your appeal by mail, by registered mail with a list of attachments and return receipt. This is necessary so that you do not have to write a claim in the future.
- If you are submitting an appeal in person, submit in duplicate. Demand on your copy to put a stamp of incoming correspondence.
- If the appeal remained unanswered, the money was not returned to you - file a claim in court.
Important! If you purchased non-refundable tickets with a tour, ask the travel agency to return both the money for the air tickets and the cost of the tourist voucher that includes them.
Deadlines for filing a notification and appeal
How to understand that the tariff is non-refundable?
For reference:
Air ticket price \u003d fare + taxes and fees.
1) TariffIs the cost of the flight set by the airline. The cost of the flight depends on the length of the route, the booking class and the season.
2) Fees and taxes. Taxes are airport taxes for aircraft ground handling - fuel, insurance and service. Has the fuel price changed? Consequently, the ticket price has also changed.
The description of the tariffs is in the rules posted on the seller's website. Tariff information is usually indicated in English.
Collocation "Ticket is non-refundable" says that the tariff is non-refundable. That is, cancellation by a passenger of a trip or failure to appear at boarding without a valid reason are not grounds for refunding the ticket.
When buying, pay attention to the possibility of canceling or rescheduling a flight - sellers of non-refundable tickets often set rules according to which a fee must be paid for changing the time, date of departure or name on the ticket, at a cost comparable to the price of the flight.
Also, the rules may contain phrases:
- Changes not permitted - ticket cannot be exchanged
- Changes any time charge eur 100.00 - the ticket can be exchanged for an additional fee, for example 100 euros (the amount depends on the airline).
- Name change not permitted - you cannot change the name shown on the ticket.
- Were fare is non-refundable any time in this case YQ / YR surcharges are also non-refundable. - Taxes (YQ / YR) cannot be refunded if the ticket fare is non-refundable.
- For Russian airlines, these tariffs are usually indicated by words like "Economy", "Standard", "Basic", "Promo".
- Sometimes non-refundable tickets are sold during promotions airlines.
If you are not sure that you can use a 100% non-refundable ticket, it is better to buy a regular ticket that can be returned.
Attention! You can return some of the money without even having a good reason.
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