Cheap S7 tickets will be sold on the day of departure. Forced refund of air tickets How much is it worth passing a ticket to S7

Once in the student winter time, namely April 22, 2010, on the site S7 Airlines I bought a ticket for the flight 964 route "Pavlodar-Moscow". Departure date on May 29, 2010, booking class - Economy V. The issue price is 13,962-55 rubles (and then S7 on the route receipt indicated the amount only tariff and dachshunds, the amount of fees was not prescribed, but naturally he was written off).
But on May 3, I do not remember why, I had to return a ticket. It must be said that it was my first experience in returning a ticket, because I called the S7 contact center and consulted on this issue. I was explained by order and sent an application application form to the email address. At the same time, the operator's girl explained that the return period of money for about a month (I will come back to this).
On the same day I issued an application for a refund and sent it to the Contact Center.

According to the terms of the ticket purchased by me, the return of the ticket for more than 24 hours before the departure time meant the full refund for the cons of the fixed payment of 600 rubles in the form of an additional fee for issuing a return. As a result, according to my calculations, I had to get back 13962.55-600 \u003d 13362.55 rubles.
At the end of May, cash returned at the expense of my bank card. However, instead of the amount indicated by me, only 9688 rubles came, that is, 3674.55 rubles were rushed into oblivion.
I received an extract from the bank about the return of funds only after June 2, plus were still, apparently, some cases distracting from this issue. In general, only on July 1, 2010, I turned to the airline's website at the feedback form. I described the situation and asked to clarify, otherwise instead of the required 13022 rubles (I did not change the collection of 340-55 rubles, which was not specified on the printing of the electronic ticket receipt, although now I understand that I was worth it!) I was returned to me 9688 rubles.
On the same evening, I came to email:

Good day!
In the case of returning at your rate, 600 rubles is held, and 25% of the paid tariff is held.
Sincerely, [Name of the S7 Airlines Contact Center Operator]
Contact center S7 Airlines

But this explanation contradicted the terms of the tariff prescribed in the ticket purchased by me. Exposure from the tariff conditions:

Returns fully unused tariff: Without penalties when returning more than 24 hours in time of departure. With a collection of 25% of the tariff used when returning less than 24 hours before the departure time. Additional charge for issuing a return of 600 rubles at any time.

Specified everything clearly and clearly. And it turns out that the calculation with me was produced, as with a passenger who returned an unused ticket for less than 24 hours before the departure time. This is despite the fact that I made a ticket refund on May 3, 2010, while the departure date on May 29, 2010 is 26 days before departure!

This time I did not write anything, but I called the contact center. On the other side of the connection, I was again told that with a return of funds, 25% of the tariff were kept. When I objected that it contradicts the conditions of the ticket, which I had in my arms, I was switched to another person who, as I was told, specializes in returns (unfortunately I never remember and especially I do not write down the names of operators, now I am Of course, smarter and try to do it). The second operator repeated the words of his colleague, which is kept with 25% with me. When I specifically refused, I switched to the third person. Apparently, it was a senior shift or something like that, in rank you can talk to clients with an impatient tone (unlike ordinary operators, the conversation with interlocutors that call the contact center is always recorded; this may not written). In general, the woman impatiently repeated the words of his employees, stressed that everyone from their part was done legitimately and, if something does not suit me, I can turn in writing with the material requirement.

With written appeals, on the one hand, legitimate - in the case of which you can make some evidence. But, on the other hand, this is not a call to the contact center - everything needs to be supported by pieces of paper: copies, bank extracts and other documents.
At first, I told myself - hell with these three with more than thousands rubles, anyway, all silence (I apologize for such a pun) was paid for by the employer then. But then I took anger: you know, from each they will be three thousand not up to return, and the state of the lean can be decent! And besides, the return of money lasted for almost a month - with the statement he turned on May 3, and the money was listed back on May 31. They warned that the return period is about a month. But why does the procedure last a whole month? Simply, they are still not overnight of the weeks from the financial turnover of the airline, in turn making her some money. After that, I had the experience of refunding money with KLM - Netherlands National Air Transport. It would seem that money is returned from abroad. And returned to the third day!

In general, I decided to fight for my blood 3334 rubles (again, I did not count the collection, which was not specified in the printout of the route receipt, but I repeat, I already understand what it was necessary!). The difficulty was that from November 2008 I live and work in Pavlodar. Here we have a representative office of the company, the head office of which is in Maykop. My employer in Maykop. All my bank accounts are open in Maykop. Accordingly, an extract from the bank that needs to reinforce the material requirement, can be taken only in Maykop. So what? Due to the discharge, specially fly from Pavlodar to Maykop?
In general, I specifically ride, naturally, did not. I was able to issue an extract only in September. And on September 29, 2010, I sent a material requirement to OJSC "Airlines" Siberia ", reinforcing the following documents:
1) a copy of the electronic tickets route receipt (which was returned);
2) an extract on a bank card account at the date of write-off for a ticket for a ticket;
3) accounting on a bank card account at the date of receipt of returned funds;
4) Copy of an application for the return of air ticket.
All this I sent to OJSC "Siberia Airlines" in the name of his Director-General by registered letter with the notice.

And what do you think?
Even notice of the delivery of correspondence to me has not yet returned, and the requested 3334 rubles have already arrived back to my current account!

In general, in this plan of the airline S7 Airlines big sign!

So, who considers themselves right in any controversial issue - ahead with documents to defend their rights! And if it comes to a monetary issue - all the more. Even if the result is negative, you can be sure that you did everything right!

S7 Airlines Airlines drastically changed the approach to the formation of tariffs for flights. The innovation provides passengers with a wider selection of tickets and will make flights more accessible. The main feature was the new religious tariff "Economy Basic". Now fly from S7 will be cheaper.

Differences tariffs for flights

The airline S7 Airlines introduced 4 new types of tariffs for flights: Economy Basic, Economy Flexible, Basic Business and Business Flexible.

The tariff "Economy Basic" is designed for economical travelers who fly without luggage. Flights at this rate are similar to Tickets of Loocolers (low cost airlines) airlines (low cost airlines), which does not include luggage, the flight is possible only with manual looting up to 10 kg and the delivery of the airfall is possible. The tariff "Economy Basic" has paid options: a choice of place when buying or registration - 300 rubles, paid baggage - one place up to 23 kg will cost 2000 rubles. The owners of the loyalty cards from the Silver Level One World - Silver Ruby and "S7 Priority" are maintained by the provisions of the bonus baggage: 1 place and weight up to 23 kg.

The rigging tariff "Economy Basic" was created to ensure the transport accessibility of passengers and competition with the New Russian Loadost Airlines. This will allow S7 Airlines airline to offer more competitive prices for flights.

The remaining Tariffs S7 Airlines are more classic: "Economy flexible" is a standard fare with the possibility of carrying luggage to 23 kg, manual sting up to 10 kg and change the flight dates. "Business Basic" involves an enlarged luggage and business class, "business flexible" - allows you to change the flight dates, use the business room and business class, and also allows an increased weight of baggage.

It provides for four tariff groups - economy basic, economy flexible, business basic and business flexible. Tariffs are distinguished by available services included, such as the possibility of returning the airfall or change the flight or the date of the flight, the standard of free baggage, free choice on board when registering or buying.

For the first time in Russian civil aviation, a reliable tariff was proposed: "Basic economy" assumes only 10 kg of hand baggage. Meanwhile, the FAP (federal aviation rules), mandatory for the use of all Russian airlines, contain the item of the following content: "The passenger of the aircraft has the right to transport its baggage within the established norm without an additional fee (hereinafter referred to as the norm of free baggage.). , including things under the passenger, are installed by the carrier depending on the type of aircraft and can not be less than ten kilograms per passenger. " In S7, it is noted that manual sting is also suitable for determining baggage; In this case, its weight specifically for the FAP correspondence was increased from 7 to 10 kg. Moreover, individual items can be further pronounced above the norm without folding into luggage. This is the standard list of FAP:

• lady handbag or portfolio;
• folder for papers;
• umbrella;
• cane;
• bouquet of flowers;
• outerwear;
• printed publications for reading in flight;
• baby food for a child during flight;
• cellular phone;
• camera;
• video camera;
• portable computer;
• costume in Portpele;
• children's cradle during the transportation of a child;
• crutches, stretchers or wheelchairs when transporting a passenger with limited mobility.

That is, there is no, for example, a fundamental difference with the "victory", which: the difference is only that in hand, you can take a bag of almost any type (at least a package, even a backpack) and even a small suitcase (there are special pretty roomy suitcases of the format Cabin Bag / Cabin Trolley), but in the luggage to pass something other than a rigid plastic suitcase is dangerous for its contents; But in the baggage you can put more different items, including, for example, liquids.

According to the airline, about a third of S7 Airlines passengers fly only with manual loop, in some directions this indicator exceeds 50%.

"We found out that, for example, on flights Moscow, Kazan 55% of passengers travels only with manual loop. Business class passengers often fly into short business trips, and only 5.5% of them take with you two luggage sites, although the business class has a complimentary wire of two bags of 32 kg. Nevertheless, the cost of all these services is initially laid in the flight ticket. As a result, we decided to switch to a more flexible system of tariffs that take into account the interests of different categories of passengers, and allowing you to pay only those services that the passenger is really useful, "Natalia Popova, Deputy General Director, notes - Director of the S7 Group Commercial Director.

The presence without a business hall is explained by the fact that many business class passengers do not use their services, especially before flying a little duration, preferring to register online and come to the airport shortly before departure.

The most interesting thing is that the desired tariff will be available on the site. Always, while there are free spaces on the selected class. That is, if a couple of hours before the departure there is at least one free place in the "economy", it will be possible to buy it according to the basic rate of economy class.

True, it is important to understand that this does not mean that now there is no difference when buying tickets - in advance or before departure. The fact is that inside each tariff group exists, as before, several booking classes (RBD, Reservation Booking Designators), denoted by letters. In the case of S7 for the basic economy class 14: y, b, h, k, m, l, v, t, r, s, n, q, o and w, and for flexible economa 15 (class A appears ), and for "business" - 3 (j, c, d). And each of these tariffs has a certain price; At the beginning of the discovery of sales, all classes are available, and as the date of departure approaches, more expensive remains. With a new tariff system for each "letter" will be available not one rate, but two: basic and flexible. Basic will always be 2 thousand rubles per segment cheaper than flexible due to non-return and luggage. Compare for whom the tickets went up, and for whom fell, we will be able to be a little later when specific tariffs are published.

With a new tariff system, the conditions of accrual of miles in the program are improved. Now the minimum amount of miles accrued for the flight is 25% of the distance between cities in miles. With a new system, the minimum percentage in the basic tariff of the economic class will be 50%, but not less than 500 miles. The passenger will receive 100% miles of a passenger for a flexible tariff of the economic class, business class passengers will be able to accumulate 150% and 250%, respectively.

Status participants of the S7 Priority Program and the loyalty programs of other alliance airlines one.wORLD, regardless of the selected tariff, all privileges corresponding to the level in the program are available, in particular, free. Additional free luggage scene is now available not only by participants of Gold and Platinum levels, but also Silver. Owners of gold and platinum cards, regardless of the selected tariff, also gain access to high-spirited rooms with a fellow traveler.

If you have the circumstances requiring the return of the ticket, it is necessary to take into account its tariff plan, as well as the reason for what happened, place and time. All this determines further actions. The ticket is refundable in the following situations:

• canceled or moved departure;
• changed flight route;
• there is no place of that classwhich is listed in a travel document;
• the plane returned back to the airport. For example, if for any reason he was banned by landing in the destination country;
• no shipping after docking;
• landing was produced at the airport that is missing in the original route;
• tickets are incorrectly filled;
• fell ill or passenger died, or his close.

It should be noted that if the flight is partially produced, the cost per ticket will return to the deduction of its part.

Dependence on the tariff plan

The airline S7 has four tariff plans. From how the fare will choose a passenger and how the conditions are flying, the conditions will be determined.

Economy Flexible Tariffs and Economy Basic

Economy basic assumes that the bought completely non-returnable one. However, If the passenger did not use the travel document, it has the ability to change the date and route of the flight. This is possible subject to payment for cash collection for the operation. However, if the passenger has notified the changes in advance, then the collection will be 3,000 rubles for flights in Russia and 60 euros for international. In cases where the passenger did not appear on the flight and did not inform about it, the fee is paid in the amount of 5,000 rubles or 80 euros, respectively.

In addition, in purchased tickets, you can change the tariff for the economy flexible and business basic, but with the condition of surcharge.

At the Economy tariff, the possibility of departure date, flight numbers, as well as returns without additional fees. However, if the cost of the ticket is higher, it will be necessary to pay the difference.

The situation does not concern circumstances when the passenger did not come to the flight, did not notify in advance and is going to change the date of departure. In this case, it is necessary to pay for the collection of 5,000 rubles or 80 euros, respectively.

Tariffs Business Flexible and Business Basic

Travel documents of the tariff plan Business basic non-returnable. Call them and return it will not work. Change the flight number, the departure date is possible, but when paying for the collection. He charges in any case. However, if the passenger appealed in advance, the collection will be in the amount of 5,000 for a flight in Russia and 80 euros for international. In case of refinement, it will be necessary to pay 7000 rubles or 110 euros, respectively.

Is it possible to return the non-return boarding pass?

The airline S7 has tickets of the lowest price category, which belong to the tariff plans economy basic and business basic. To return them is not possible with the exception of the following situations:

• serious, which is confirmed by a medical certificate;
• death, in this case, relatives may apply for refund.

How to return it right?

The passenger may refuse in advance why he is required to inform the airline. In this case, it can return funds in the amount depending on what time he made a refusal:

1. In 24 hours and more. The whole amount is relying to return.
2. Less than 24 hours. The amount of compensation will be 75% of the cost.

Where to contact?

To return, you must take the following actions:

1. If the flight is canceled until registration, the official representative puts the mark and assures it with a stamp.
2. When the flight is canceled after registrationYou need to get from employees at the registration of ticket coupons. Without coupons, it is believed that the ticket was used, despite the delay or cancellation of the flight.
3. Write in the official sales office S7. It indicates the passenger data, as well as the reason for which the flight was canceled.
4. In cases of illness or death, medical certificate is provided or death certificate.
5. Get cash. It is carried out on weekdays from 9: 00-13: 00 With a passport in the name of the passenger, whose ticket is subject to return.
6. Provide notarial power of attorneyIf the money will receive a third party for the passenger.

In addition to sales offices, you can:

• call the airline support service;
• fill out an application on the official website In the "My Booking" tab.

Return time

Return of funds is carried out within twenty working days. Cash will return to the one with which the payment was made.

How to return a ticket bought via the Internet?

There are two ways to return the ticket, executed over the Internet.

In a personal account. This requires:

1. From the official site to enter your personal account And choose the service "My Booking".
2. Active booking will openYou must click on the desired reservation.
3. In the upper right corner click on the refund link.
4. Check the data and send an application.

Through a call center:

1. Dial number 8-800-700-07-07 (free call) Or call from the official site. At the bottom of the screen there is a section "Contact us", you need to select "Call online".
2. When calling, you will need to inform the following data: Full name, date of birth, passport data, first and last 4 digits of a bank card, route of transportation and reservation number.

By clicking on the Send button, you agree to the processing of your personal data.

By weight, dimensions and the number of things. They are introduced for a comfortable and safe flight of passengers of the cabin. Each company puts forward its requirements.

When carrying out cargo in the cabin or in the luggage compartment Three parameters are taken into account:

• quantity: one place corresponds to one bag or box;
• size: for the luggage compartment - 203 cm (the sum of length, width, height, norm), for hand-made baggage - 55 x 40 x 20 cm.

Typically, registration racks have special standswhere dimensions are checked.

Cost and various tariffs

Payment for the provisions of things is charged unenochnakovo and depends on the tariff plan on flights.

What does the paid cargo mean? Starting from December 1, 2015, the airline introduced a fee for weight to 23 kg per segment in the amount of 2000 p. According to the tariff plan "Economy Basic".

For other passengers, it is allowed to join it for free if it meets the following requirements:

In the cabin take free manual stingBased on such restrictions:

How much is the carriage of cargo in the plane? Air carrier offers free shipping Children's wheelchairs, crackers, car chairs of all sizes, regardless of whether they will be in hand baggage (cracker collapsible) or in luggage.

But the proposal is valid only if the child is at the same time under the age of two years.

In the absence of a child (for example, if the stroller is taken as a gift), children's vehicles are transported as ordinary cargo.

How much to pay over the norm?

What is the surcharge indicated in the table:

* Depends on the direction.

** In addition to flights from the capital of PRC Beijing to Khabarovsk and Vladivostok.

Passengers ask about the design of baggage online. The company warns that it is done only at the airport, behind racks - ordinary or for cargo receiving.

Also pay attention to additional payment information:

How to transport "non-standard"

There is a notion of oversized and heavy luggage. Then the dimensions exceed the total 203 cm, and the weight of over 32 kilograms. In such cases, it is necessary to solve individual companies.

Failure may follow if In the cargo department, there is not enough space or type of aircraft to carry such goods.

If you have such a luggage or need to be reserved three standard placesBefore the flight, you send the appropriate request to the company through its website or call the reference service to make sure stock availability.

"Additional norm"

Supplement for baggage S7 is held when buying a ticket Through the site, at the airport, the C7 Airlines contact center, and after purchasing a travel document - in the company's airars or in the contact center.

As part of the service "Additional baggage provision" service, it is allowed to transport 5-15 kilograms over the norm. The company allows you to use this service once.

The service is not available on flights:

• from Moscow to Irkutsk, Chita, Ulan-Ude, Yakutsk (and from Yakutsk);
• from Beijing to Ekaterinburg, Omsk, Yakutsk;
• from Novosibirsk to Vladivostok and back, from Urumchi to Novosibirsk.

If the weight of additional cargo is less than paid, the passenger is not returned.

How much is the luggage in S7? If things turned out more, At the airport you can pay the difference or return money completely, minus the return collection (in accordance with the airline rates).

Passenger In some cases, luggage payment may be returned. S7, if he refused the flight or the flight was canceled.

Transport of animals

Often you need to take on the animal road in containers. Proposals on free shipping on them do not apply.

Pet containers pay as an excess luggage, no matter how much the passenger has.

Typically, animal containers are placed in the luggage compartment, if the total weight exceeds 8 kg, and the total dimensions are not more than 115 cm.

All forced procedures are held at the airport, online to do it impossible.

What else do you take into account?

So that no misunderstandings aroseYou should pay attention to the moments that may affect the cost of a baggage.

The norms act through the entire route if the flight is carried out on S7 Airlines flights.

How to pay for luggage in s7? Payment of baggage in the plane is valid one wayIf other conditions are not provided for by the contract.

If the passenger used the Cher Code or a transfer service, which also involves partner companies, then the international luggage association is carried out by the International Air Transport Association of IATA.

Then the unified norm of the "dominant" carrier is applied. Information is specified in the S7 Airlines contact center.