However, it is impossible not to notice that this method is although very convenient, but for many buyers it still remains not completely understandable.
Quite often travelers who are planning a trip by rail, fear to buy such a ticket or do not know how to use it correctly.
Especially many questions arise if necessary to return the purchased document. What are the rules for refunding an e-ticket Railway?
In this article we will try to answer all these questions and set out in a detriment, how such travels are usually carried out.
Fundamental rules
Primarily, denote a number of mandatory rules..
You can return such a travel document in the checkout of any station in our country.
To implement it you need to show the cashier document, information about which was introduced when purchasing, as well as a personal number, which is assigned to each electronic coupon.
This room can be easily found, it is indicated in the ticket field and consists of 14 digits.
In the usual standard order, you can implement the procedure if your train does not provide online registration, or if you have not managed to pass it.
Return the RZD travel documents, purchased via the Internet (as well as on the site of the Tutu and others), according to the usual scheme, it is also possible if there was still an electronic registration, but before the departure of the composition remains more than sixty minutes.
If buying, used when paying the map, funds will be returned to this card on time from seven to thirty calendar days.
If they resorted to other payment methods (for example, through electronic money systems), the amount for the returned document can be received in cash at the box office of any station.
All these rules act relative to any train tickets for trains, following the territory of our country (for example, the train "Sapsan").
Terms and Conditions
The ability to return to the cashier an unnecessary electronic coupon, as well as the amount you can get back, depends on what time frames are carrying out the procedure.
As a rule, the cost of any railway travel is formed from two components - the prices of transportation actually and the so-called "placentar" (that is, the preservation of a separate place for you in the train).
If you return earlier than eight hours before the departure of the trainYou have the right to get its full cost less minor commission fees.
If you come to the cashier when it remains from 2 to 8 hours before departure, It is entitled to claim the full amount of transportation and half the cost of the placenta.
If it remains less than 2 hours, You can return only the sum of the passage, without the amount paid for the placentar.
Registration of complaints
In most cases, everything occurs in normal mode and does not require compulsory writing.
However, in some situations passengers have to return documents to the cash register in claim.
This concerns the cases when the traveler has already passed the electronic registration procedure, and less than one hour remains before departure.
If you hit this position, we will have to make a standard written claim to return the tools spent. To do this, contact a special return cashier, which is in most major stations.
If you did not find such a cashier, you can contact any other window. Employee Station will help competently arrange a complaint.
Do not forget that you need a passport (or another document whose data was indicated when purchasing) and fourteental identified ticket number.
Purchase on third partnership
Listed above relate to the return of any electronic ticketsRegardless of where they were purchased - on the official website of Russian Railways or on another third-party site, which acts as an intermediary.
In any case, you have the right to get back your money. At the same time, truth can lose part of the amount paid.
Any mediator company takes money not only for a ticket itself, but also a small commission for its services. Losing this symbolic amount.
The rest of the rule is absolutely the same as for travel documents purchased on the official Railways website.
Apply to the cashier
As we mentioned, you can implement the procedure at the box office of any station, having a passport and electronic coupling number. We advise it possible to do it as early as possible, because it directly depends on the amount that you get back.
For Russian Railways, this is a standard procedure with which its employees face everyday.
If something is incomprehensible, do not worry: the cashier at the return ticket will tell you how for an unused document. The whole procedure, as a rule, takes just a few minutes.
In some cases, it is possible to return without visiting such a cashier. How to act in this case?
If you have purchased a travel agencyYou will most likely be able to return the money spent online to your bank card.
To find out whether such a service is available carefully read the rules of the mediator's company or contact your consultants by phone or online mail.
Is it possible not to lose money?
Unfortunately, any refund is usually associated with certain monetary losses. They will be minimal if You contact no later than 8 hours before sending a train.
The later you come to the cashier, the greater the amount you lose.
In addition, regardless of return time, in any case, it will have to lose the insurance part of the costwhich is mandatory included in its price.
In a word, small cash losses are inevitable, however, in your power to reduce them to a minimum.
Actions when returning abroad
All the rules listed above concern, above all, passengers who travel through the territory of Russia. For those who go beyond our country, there are several separate rules.
You can issue a refund at a special cash register at the station in the country where you are.
To do this, you need to have a passport and the electronic coupon number. An employee of the station will issue a return form that will need to be filled.
With a filled letterman, it will be necessary to contact the Railways Cassum on returning to Russia. It is necessary to have time to do up to 6 months from the date of sending the train.
If you want to return the electronic travel document to the train, next to Belarus, Latvia or UkraineThis is impossible to do if the electronic registration is already passed and less than an hour remains before sending the train.
Contrary to popular belief, return a passage ticket purchased online, you can, moreover, it is not harder to do this than to pass the usual paper.
Therefore, it is not worth afraid of remote purchase, the standard requirements apply when returning. If you compete to approach the procedureShe will not cause any problems and difficulties.
We hope that the fierce instructions contained in this article will be useful for you and clarify many questions.
If you have a paper ticket on your hands, you need to pass at the box office. When you need to have:
- Ticket itself.
- A powerful power of attorney to return the ticket and receiving money.
- Passport (yours, that is, the person who passes the ticket). Be sure to need the original document.
How to return money for a ticket the term and a way to refund money for paid tickets depend on how you paid for the purchase. Payment method Where will be returned Money Payout term after processing the application Bank cards on a payer card up to 30 working days Terminals, communication shops, HandyBank if you pass through the Internet - translation in the CONTACT payment system. If at the checkout at the station - cash in it.
Return of railway tickets
The conditions for the return of tickets for the train and money for them are governed by the rules for the return of travel documents of Russian Railways from the order of the Ministry of Transport No. 473. General principles
- Money is returned to the same way that you paid, and the amount depends on how much it remains until the departure of the train.
- If you get for cash return (at the station at the station, we have in the office, etc.), then only in the territory of the Russian Federation.
For trains that go beyond Russia, there are some other rules.
How to hand over an electronic ticket If you have bought a ticket to PoEZD.ru and did not make it on the Russian Railways form, everything is simple: you can pass a ticket from a personal account on the site or from the order management page (the link is in the letter-notification letter).
For one time you can return the RZD ticket - the ticket return procedure
Attention
If the train goes more than 8 hours, nothing is deducted. If left from 2 to 8 hours, you lose 50% of the cost of the reserimar (on the ticket it is indicated how much it is).
Info
Left less than 2 hours before departure (or no more than 1 hour after departure) - the entire cost of the reserved segment is subtracted.
- Railway collection. From the cost of the ticket subtracted 192 rubles. 70 kopecks (The amount is valid until December 31, 2018).
- Service fee is our commission as an online ticket sale operator, it does not return.
2-4. The rest of the money will return back, in the same way that you paid (for details, see the table above).
Return tickets
Railway communication is one of the most convenient ways to travel. Since planning any trip is carried out in advance, the ability to pass an unnecessary ticket remains the most important service for all passengers.
So that there were no confusion and the passenger returned most of the cost of the failed trip, Russian Railways has developed a clear system of returning travel documents. The main rules for returning train tickets depending on the time when the passenger refers to the return office, it can qualify for different compensation for the cost of the ticket purchased in the Russian Federation for a trip between the stations within the country.
Appealing earlier than 24 hours before the departure of the composition, gives the right to reissuate the train ticket with an earlier shipment. Up to 8 hours before the departure time, you guarantee a full return of funds (with a dext of the cash collecting).
Return of electronic tickets on the website of Russian Railways
Important
Returning tickets for the train and money is made according to the rules for the return of Russian Railways travel tickets - according to the order of the Ministry of Transport No. 473, the money must be returned to the same method that was used to pay for the ticket. At the same time, the amount of money refund depends on how much time left before the departure of your train.
If the ticket was not decorated with Russian Railways, and bought on the Internet, then everything is easy. It is possible to pass a ticket directly directly from the user's office on the site or from the order management page (the link is in a letter that will be delivered immediately after buying an e-ticket).
When buying a railway ticket online, the return of money ticket from the ticket is possible only an hour before sending the train with the 1st point of the route. You can return money for an unnecessary ticket absolutely at any time if the electronic registration was not passed.
Return railway tickets
The return time on the map when returning the ticket after the provision of all documents and writing the application, the cash on the passenger map will arrive during the month and it is on that card that was paid. At the expense of another bank card or in cash, the cash is not possible.
The condition is mandatory in order to curb fraudulent actions. Money refund timing:
- 7-30 days from submitting an application for the return of the cost to the card;
- 10-60 days per one of the electronic wallets.
The procedure for returning tickets for Russian Railways purchased via the Internet Railway Railway tickets purchased via the Internet, not executed on the form, it is possible to implement in the personal account on the site where the purchase was performed using the "Proceed Return" button (may differ by the title).
Rules and Return Terms of Tickets
RZD tickets returning rules in 2018 this year the return rules have not changed and are quite simple. You need a travel document and a passport to present in a ticket office and write the appropriate application.
Electronic tickets not decorated on the form, you can pass through the personal account of the site, which was purchased (the Railways website or intermediary). When refunding by proxy for other passengers, it is necessary:
- notarized power of attorney for passing a travel document and receiving money;
- original applicant facial passport.
No photocopies of passports are not taken, even legally certified by a notary.
What grounds can I return the RZD ticket? You can hand over the ticket on the basis of the rules of the transportation of passengers. Causes of cancellation, transfer of the date, trip time or just late for the train can be both respectful and not.
How to pass railway tickets and how much money you can get money
For an electronic return - up to 10 business days, after the department code is reported. Electronic money Wallet payer up to 10 business days. Cashless payment on P / SCH. Cashs are transferred the day after the design of the letter application for money compensation. Return is made only by the original of this letter.
Cash upon delivery by courier or pickup (for paper tickets only) Cash in the office of the company on the next business day after passing the ticket Pay attention! The money after returning the ticket you do not get instantly. And if you need to immediately buy a train ticket online again, such as another date, you need to have the necessary amount.
How much you lose when renting a ticket when returning a railway ticket you get less than paid for it. The 4 components are subtracted:
- Part of the cost of the placenta.
Take a ticket
Intermediary or Railways and Railways of the foundation of the cancellation of the trip and the reasons for the passage of the unclaimed travel document, as a rule, are not interested, and they will not have to explain. Passenger's right to return, registered in the transportation rules and passenger, buying a travel document, agrees with the indicated standards. If the reasons are respectful, for example, a bus was late, at which the passenger traveled to the Railways station station, and, accordingly, late for the train and lost a certain amount of money. You should contact the reimbursement of funds for the perpetrator, and not try to prove the validity of the cause and not to require compensation for the costs of Russian Railways. The return order of railway tickets to Russia for this to return the passport of the passenger's passport, the ticket itself (or coupon, the order number for electronic) and the statement to provide in cash.
According to the rules of Russian Railways, the cost of the ticket is understood as the fare. It includes:
- ticket costs (pass fee);
- the cost of the placentar (fee for place in the car).
When buying a ticket for Yandex.Scripts, a service collection of Yandex is added to the price (other than tickets for children under five without selection of space).
This collection is not returned when returning the ticket. Also for the return of the ticket charges the collection established by the Federal Antimonopoly Service (FAS). It is 192 rubles. 70 kopecks until December 31, 2018.
Harvesting FAS is not detected when returning tickets for children under five without a selection of space. The amount you get depends on the time of return time.
The system of electronic tickets in Russia is valid for more than one year, and today their sale online and with non-cash payments through the site http://pass.rzd.ru - very popular service. Everyone who has access to the Internet may be at any convenient time, without leaving four walls, book the desired place to the selected date. To return the document back to the system if the circumstances make the trip impossible, it is also real.
Since when redeeming an electronic ticket, the money requested for it is paid instantly, the return of the unused desired document cannot be issued in one click simply by pressing cancellation. For a similar operation, there are regulated RZD rules. They say that the passenger can cancel his order.
Before returning the electronic ticket, be careful if the reason is in the wrong design or you are just another place. How the Railway Railways records recorded by you are instantly displayed in a common database and they can immediately buy everything. While you will reform, it can happen so that you can't go at the right time.
If you intend to simply return your money, then consider how it is done and what you need to know. Provide the outcome of the situation in advance is completely simple.
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How to return e-tickets by train Railways
Information and the current rules change constantly, but in something they are unchanged for years. To abandon the Russian Railways ticket, will have to follow clear rules. The refusal is fixed both through the cash desk and on the network. What will be needed is a personal passport and fourteen digits of your coupon.
Railways ticket will be canceled in general, even if such as write-off after the end of the landing. Cancel your coupon is allowed in the first 3 hours.
Taking advantage of the electronic registration service, to really complete the design if the shipment occurs within an hour.
International trains when returning include special moments depending on the selected direction, according to which the composition follows. Survey available tickets at the CIS countries called when the registration steps are income more than an hour before sending and be sure from the starting point. Passing the registration stages for departure to the same Europe, the return of Talon is real 6 hours before departure and no less, but also that when there is an hour before departure from the starting point. If time is not enough - contact complaint.
Cancel purchase on Russian Railways
If you intend to pass Russian Railways online, bought for not one person, all passengers that you act are automatically recognized as notified of the revocation of the trip. Therefore, such a complaint, as "canceled without our knowledge," no result will give any result. It is permissible to pass your electronic Railway ticket separately or cancel the entire order, but there are exceptions. For example:
- Coupe in Sapsan, 1P Coupe Couple, you can cancel your trip, only if you cancel train tickets to all the number of purchased seats;
- If you buy online 2 luxury sites with business service, long abroad, only both are allowed to cancel.
When after the electronic registration, you intend to make cancellation of the Russian Railways, on the "Sapsan" on the program "Round-back", the guaranteed refund of the money is real when performing the following conditions:
- Cancellation of the trips in both directions, you must first pass the book "back", and after the direction of "there", but not the opposite;
- Railways control allows you to cancel the Railways acquired Railways regardless of destination;
- Return electronic Russian Railways at the rate "There", leaving the opposite, will not work.
Before canceling the trip and ask for the money back, consider that after the coupon sharing on the blank of paper, the cancellation of this online is impossible, only through the cashier.
|
Differences of the procedure |
||
|
Direction |
With email Registration |
Without email registration |
| Internal (exclusively by expanses of the Russian Federation) | Announced the trip one hour before the departure of the composition from the starting point. | Cancellation time - when you want from your starting point. |
| International (CIS) | ||
| International (long followed, Europe) | An hour before the departure from the starting point or six hours before the departure from your platform. | Six hours from the passenger station. |
Whether it will be possible to return money for the Russian Railways ticket over the Internet bought, connected with time when you cancel your trip. No matter how much the circumstances are, the smaller to the departure, the more money you will keep when transferring to the card. If you have paid for the order of electronic seats, you were paid by non-cash, return the amount exclusively to the bank card. It is pointless to apply for another scenario.
Step by step instructions for renting
The rules acting today make it possible to freely return the e-ticket in Russian Railways open base through simple consecutive actions. But on the fact that it may be possible to return the board given for the electronic ticket, directly affects the time remaining before the train departure.
Instructions for how to cancel their Railways trip, by steps:
Considering this how to hand over the electronic ticket instruction, do not hurry with step by step execution, if you just want to make adjustments. All actions on the Internet are very fast until you draw up a new coupon, there are already disassembled sites.
But, which is no less important, the exchange of ticket via the Internet and the Railways portal is impossible. First you have to pass the already paid document, then order a new one. By passing the place, it is important to realize this simple thing as the lack of ability to cancel your decision and get a ticket back. This is the very case where hooding becomes the enemy sometimes.
Returns e-ticket via Cass
Simple classic scheme: with the initial purchase of a ticket at the checkout, it will be necessary to pass it exclusively at the Railways Casse. When your travel document on the train is initially electronic, and the paper form was obtained, the rejection of the trip can also be carried out only through the cashier. Will you have significant reasons not to come to the station - it does not take into account.
You can compensate for incurred material damage later if you in no way have time to the cashier, for good reasons and complaint law. But for him, clear conditions are needed, what is a little further.
Returns purchased over the Internet of railway tickets to admit at any office of the Russian Federation. If a trip to European countries is canceled - through international cash desk.
Another nuance of Russian Railways - if a ticket returns through the cashier, the tools are given to the way they are paid. Want to return the place purchased for non-cash - finance will be returned to you on that card, from where the electronic booking is passed. Regardless of your consent, circumstances, other nuances do not even spend time to demand exceptions - employees cannot disrupt the law, these rules are invented not by railway workers, but for violation they will bear a significant administrative penalty.
Referring to internal acts, Russian Railways to return electronic tickets to the checkout should be a citizen personally. Take a personal passport and bought online train tickets. It is allowed to name only numbers from fourteen digits.
Written by the question whether RJd can return the Russian Railways through another person, it should be answered that such an opportunity is really there. But this other person will have to arrange a notarial power of attorney.
If you do not often travel, it is advisable to register on the website of the railway to be able to make the necessary operations regarding Internet tickets on the recorded account. This is especially convenient if necessary, without losing time, make a refund.
Is it possible to return a premium ticket acquired for Russian Railways bonuses
Today, Russian Railways Bonus service is offered for the population, thanks to which the points of all travels by train are accumulated. The program applies to tickets on the Russian road (internal directions) and overseas travel "Sapsan", "Allegro" and partners. Earned bonuses can be changed on trips, so the question arises whether it is possible to hand over the place armored for points.
In fact, yes, the e-ticket RZD, purchased in the loyalty program, can be returned. How? Exactly in the same order as with places that purchased for money, the instruction is identical.
Annuling the trip to the Internet, Russian Railways turn out to be in the database instantly, but return their bonuses will not succeed at such times. Is it possible to start worrying if you buy new travel coupons urgently? Not. In fact, passengers who purchased a ticket for money on non-cash will receive funds to the card within five to 30 days. At the same time, bonuses are returned in less than ten minutes.
Regardless of the time of refusal, the commission is taken will not be - the accumulated balls will be returned in full. You get a triple benefit: buying without money, full refund during failure and in just five minutes.
With the return of the premium place, if it is drawn up by you more than 8 hours before departure from the starting point, you will be returned to the program in full, and money, and bonuses. If the refund occurred in less than eight hours before the departure, the total monetary amount has the right to return partly, but the bonuses are still in full.
Commission's size when returning an electronic ticket
Is it possible to return money in practice, changed your mind to go depends on the time of registration of a specific failure. Railways when refunding electronic tickets is paid to the Commission. How to find out how much you will be removed, see below:
- Pass 2 hours - the total price;
- During the period from 2 to 8 hours - 100% of the price or 50%;
- 8 hours - the whole amount regardless of the direction of the country.
By the amount due to return, the collection is plot. The passenger will have to pay a certain penalty in the amount of 185 rubles and 40 kopecks from each place from which he refused. This money is charged immediately, regardless of the desire of citizens - simply returns the amount of minus 185.40.
As for distant international areas:
- 6 and more hours - full refund;
- Less than 6 hours - nothing will be given.
Collection above - 10 euros.
For the CIS and close following:
- Refusal is greater than per day - 100%;
- Return less than per day - 100% or 50%.
Based on their rules, if you intend to postpone the trip, you should not postpone with return. Ultimately, this can noticeably affect your wallet.
Dates of refund
About temporary frames no less useful to learn. Railways in case of failure of passengers from acquired places, returned money from five to thirty days, which does not violate the approved rules of the carrier. The countdown of this time begins on the date when Russian Railways was registered a refusal of e-ticket. The method through which you can pass the landing for a train, such a value as the date does not have.
If you are delayed reverse transfer of funds, you need to contact the bank.
The dates for the refund regards regards tickets purchased in non-cash settlement. When buying for cash, you are returned to cash at once at the checkout. Annually a purchased ticket per day to the train, in the Internet system or through the station, you will lose only the percentage of the collection and commission.
Unfortunately, almost all internal regulations and legislation are drawn up so that a person in any case at least something is paid. Therefore, in your interests clearly know when, what and how best to do to lose the minimum.
Certifying return tickets
The essence of the complaint treatment is the passenger, with the intention to pass the electronic Railways of the ticket back, it takes to the train station, written by the claim itself. Here, such an option is as online, unavailable. Refund conditions for Russian Railways electronic tickets require their own person to the station of alleged shipment.
The right to demand a deferred refund of an electronic ticket acquired by knowingly via the Internet on the Russian Railways portal occurs when:
- The trip was suddenly canceled on the fact of a person's disease, which is important to document;
- The composition goes less than an hour, and the person completed the electronic registration;
- During the periods from 0 to 20 minutes and from three to twelve hours on the fact of the disposal of the composition from the starting point of a non-running person.
How to return money for Russian Railways, there are also several possible options - cashless payments or through the cashier. How exactly you paid the passage pass, the same and get your refund.
Return bought online tickets for reference to the Claims on the train passenger's wave within 6 months from the date of the incident. The decision on request is accepted within a month.
How to restore your claim rights:
- To be personally to the station station, from which they had to go;
- Fill out a complaint statement on the letterbook issued to you;
- Get receipts with the amount to return and deduct. Contact the online consultant form.
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Buying e-tickets for the train is a convenient and practical solution. But how to be when the trip is canceled, and time in the edge? Is it possible to return the paid money? How to hand over the e-ticket of Russian Railways via the Internet, without visiting a ticket office?
In the article, we found out that the travel document, bought via the Internet, differs from the usual, "paper", only by form. Otherwise, he has the same properties: it can be returned, and it is even easier to do it, than to pass at the box office.
To do this, you need to pass authorization on the Russian Railways website, go to your personal account and find the section " My orders" If orders are somewhat - you should find the desired and click under it on the link " Request ticket status" Now the button will appear near the order " Place a refund».
By clicking on it, you will see some text with information about the return rules and the amount you receive back. It will differ from the paid. Regardless of the time left before the departure of the train, you will remove a fixed collection of 185.40 for each ticket. It will not be superfluous to print "Return Coupon" by clicking on the same button. Actually, that's the whole procedure.
It should be noted if you have already received a boarding pass at the Railways ticket office, the ticket from the electronic turns into a normal and you can not return it over the Internet, you need to do it at the checkout.
What amount to return
For renting a ticket no more than 8 hours before departure, you get the full amount (minus the aforementioned collection). If it remains from 2 to 8 hours before departure, then you will be returned to the full cost of the ticket, but only half the cost of the placentar. If less than 2 hours remains, only the cost of the ticket itself is returned, but not a placentar.
Do not everyone know that you can hand over the e-ticket of Russian Railways even if you are late for the train. If you make a return no later than 12 hours from the date of departure, you will also return the full cost of the ticket. A placentar is not refundable. Moreover, if you rinse your words with documents confirming the disease or accident, you can return the ticket cost for 5 days.
Perhaps, you should decide on the concepts. What we used to call a ticket is actually a travel document. He, in turn, consists of two quantities:
- actually, the ticket, which includes payment for the use of railway infrastructure (railway tracks, stations, locomotives ...);
- placentar, which is payment for the use of the car.
The ratio of the cost of the ticket and placentar is approximately 50 to 50. Depends on the range of the route and the class of the wagon. For example, you need to drive 1000 km in an ordinary second-class car. The ratio will be approximately 60 to 40, since the distance is large, and the cost of the car is low. And vice versa, if driving in the "SV" 200-300 km car, the proportion can be 40 to 60.
How to return money for e-ticket Railways
Money will come to you on the same map you were calculated when buying a ticket via the Internet. If for some reason you can't use it (the validity period has ended or lost), you should contact the requisites for Russian Railways support or directly to VTB24 Bank.
Return of money occurs on time from week to month. All this time, it is advisable to keep checks and a return coupon (if you printed it).
The ticket can be passed at the return ticket at any railway station upon presentation of a document certifying the personality.
When refunding a train ticket made by train in the internal communication on the territory of the Russian Federation and international communication with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of service Railways services (including bed linen) is completely returned; Charge is charged - 178 rubles. 30 kopecks (for every place, the rate is established by FTS of Russia and is valid until December 31, 2015)
If you bought train tickets online You can return them to the station at the return ticket, or presenting a passport or other document on which electronic tickets were made. If you paid the train tickets Yandex.Money, the refund will be reversed back to your electronic wallet. When paying a bank card, the return is carried out on the payer's card for 30 days. Tickets paid by in any other way are returned by cash at the Railways Cass.
For railway tickets decorated in Russia, on trains of the formation of Russian railways between the stations of the Russian Federation in direct and reverse directions, when they are refund:
- in less than 8 hours or more than 2 hours before departure - 50% of the cost of the placentar *, the cost of services in high-checked wagons is completely returned.
- less than 2 hours before departure, but no later than 12 hours after departure - 100% of the cost of the placentar is held.
For train tickets to CIS and Baltic countries or decorated to travel through the territory of Russia to the formation of the CIS and Baltic countries in direct and reverse directions, when they are refund:
- in less than 24 hours and more than 6 hours before departure, 50% of the cost of the reserved segment is held, the cost of services in high-checked wagons is returned completely.
- less than 6 hours before departure, but no later than 3 hours after departure - 100% of the cost of the placentar is held.
- When referring to the return of the passenger from the tickets in Russia and the electronic registration passed on time less than 1 hour before the departure of the train from the starting station and up to 20 minutes after sending the train from the passenger departure station, the refund is drawn up in claim (as before). The term of consideration of the claim - up to 180 days.
- When contacting the passenger's return from Tickets in Russia and the e-registration traveled from 20 minutes after sending a train to 3 hours after sending a train from a passenger station, the return funds are made in normal order - cash on hand or on a payer card depending on payment method . The passenger can contact the return ticket only at the departure station!
- When contacting the return of the passenger from Tickets in Russia and the electronic registration for more than 3 hours after sending a train from the passenger departure station, the refund is issued in a claim (as before). The term of consideration of the claim - up to 180 days.
Return of electronic train tickets via the Internet
If you need to hand over an electronic train ticket via the Internet, this can be done independently from the order management page (the link is in the letter-notification letter). Provided that you did not exchange an electronic train ticket for a form in a railway ticket office or a TTS self-service terminal. Railway tickets on Russian Railways give up only in.
Making the refund of electronic tickets, you agree with all the terms listed.
You, as a user of the site, confirm your right and legal capacity, financial consistency, and is also aware of the responsibility for the obligations assigned to you as a result of the conclusion of this offer.
The user who returns unused electronic tickets on the site is valid on behalf of all passengers of the order, and therefore all passengers of the order are considered to be informed about the refusal of the trip.
Return is possible both in order and a specific e-ticket from the order.
ATTENTION! After receiving the landing coupon on the line of a travel document at a ticket office or a self-service terminal, an electronic ticket refund on the site is impossible.
The return of the order is generally produced by all electronic order tickets with the exception of e-tickets, which are issued by landing coupons on the line of a ticket document at a ticket office or self-service terminal.
If you did not use the electronic registration service
- - it is in love with a train of sending a passenger landing station (time is indicated in the electronic ticket control coupon);
- - it is carried out less than 6 hours before the departure of the train from the landing station of the passenger (time is indicated in the electronic ticket control coupon).
If you used the service, refund of the unused e-ticket for the train:
- internal communication in the territory of the Russian Federation and international communication with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of the Republic is at least 1 hour before the departure of the train from the initial route station (time is indicated in the electronic ticket control coupon) ;
- the international communication (long-term abroad) is carried out later than 1 hour before the departure of the train from the initial route station and no later than 6 hours before the departure of the train from the Passenger Planting Station (time is indicated in the electronic ticket control coupon).
Return of tickets for trains of internal communication on the territory of the Russian Federation and international communication with CIS countries, Latvia, Lithuania, Estonia and Abkhazia
When you return to the site of the unused e-ticket, drawn by travel on the territory Russian Federation The train of Russian formation to enrollment to the bank card is due:
- no later than 8 hours before the departure of the train from the landing station of the passenger - the fare, consisting of the cost of the ticket and the cost of the placentar;
- in less than 8 hours, but no later than 2 hours before the departure of the train from the Passenger Planting Station - the cost of the ticket and 50% of the cost of the reserimar;
- less than 2 hours and until the departure of the train from the landing station of the passenger is only the cost of the ticket, the cost of the reservice is not refundable.
When you return to the site of an unused e-ticket, decorated in a train of international communication with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia, to enrollment on the bank card due to:
- no later than 24 hours before the departure of the train from the Passenger Planting Station - the fare, consisting of the cost of the ticket and the cost of the placentar;
- in less than 24 hours, but no later than 6 hours before the departure of the train from the Passenger Planting Station - the cost of the ticket and 50% of the cost of the reserimar;
- in less than 6 hours and until the train is sent from the Passenger Planting Station - only the cost of the ticket, the cost of the reserved number is not returned.
The cost of service services (including bed linen) is completely returned.
When you return the unused e-ticket, decorated in the internal communication trains across the Russian Federation and international communication with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of service services (including bed linen) returns completely; Charge is charged - 155 rubles. 50 kopecks (For each place, the rate is established by FTS of Russia and is valid until December 31, 2013).
Returning tickets for travel in international traffic (far abroad)
When you return to the site of the unused e-ticket, drawn by International Message (long abroad) To enrollment on the bank card due to:
- not later than 6 hours before the departure of the train from the Passenger Planting Station - the fare consisting of the cost of the ticket and the cost of the placentar.
When returning a fee of 10 euros (for each place) is charged. The collection is levied in Russian rubles at the rate of the Central Bank of the Russian Federation on the day of return.
When you return unused moneyless electronic tickets, decorated for the passage of children up to 5 years without seating, the return fee is not charged.
The enrollment of funds due to the unused e-ticket is carried out on a bank card, with the help of the electronic ticket payment, within the time limits established by the rules of payment systems (from 7 to 30 calendar days from the date of refund in the Personal Account).
ATTENTION! To resolve claims relating to the non-receipt of funds for the returned unused e-ticket on a bank card, you should contact a written claim to the bank, the holder of which you are.
For lost train tickets, payment refund is not made.
In case of termination of the trip in the path due to the break of the movement in circumstances that do not depend on the railway, the passenger returns money in the amount of the cost of the passage of the distance from them, but according to the circumstances dependent on the railway, in the amount of location
If the passenger purchased tickets with a transfer on the way, and the train from the initial point arrived at the transfer station with a delay, the passenger has the right to re-transfer a train from the transplant station without charging additional payments. This rule is valid only if according to the schedule, the interval between the arrival at the transfer point and the departure of this item at least 3 hours.
In the case of buying tickets through the Agency for the refusal of tickets at the time of their delivery by courier, the Client is obliged to pay a fine in the amount established by the rules of Russian Railways, as well as the existing agency fees.
* The cost of the reserimar is indicated in the first field of the ticket (see paragraph 3. "Information on the railway ticket").
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