Is it possible to pass tickets to Aeroflot

It happens that for a number of reasons that do not always depend on you, you will need to abandon flight and preferably with the return of your money, which implies the return ticket to the airline. You can pass tickets for Aeroflot plane without problems, but provided that you do not do it after the flight has already flown 🙂, everything needs to be done.

• Go to the Aeroflot website in the ticket purchase section

Click Exchange / Return

• In this window you need to enter a booking code that you need to be in the mail and the name of which the ticket is made. After entering data, click a new search.

• As a result of the search, you will be shown on your flight, at the bottom of the center will see the return button, it will help to return your blood.

You will receive money on that card with which they paid. If you receive a message that the return of your ticket is not possible, then you need to call the center of Aeroflot, perhaps your ticket falls under the fare with a fine of 2000 rubles and you will not get all the money back.

Nuances

• The return time is from 5 days to month. If problems arise, call the call center of Aeroflot, they help with its solution. Information about the registration of the return does not come to e-mail, but no need to worry: Experience shows that money is returned without problems.
• It works with electronic tickets purchased on the Aeroflot website. There are no information about tickets purchased for cash or intermediaries.
• This method applies to return rates, and since Russian airlines by law all tickets for regular flights are returnable, there should be no problems.
• According to the legislation of the Russian Federation, you can hand over the air tickets for which the transportation begins in Russia, so the specified method does not work if you fly out of some other country.
• In a situation, if several tickets were bought, and only one of them needs to return, before making a return, you need to do a disconnection operation, since all the reservations are canceled by default. Call the call center and ask to disconnect tickets, while each of them is assigned a separate code. Then everything as described: make up a refund, specifying the code of the desired ticket.

Do not be lazy to spend 5 minutes of your time to get your blood back. And do not be lazy to travel, because there are so many excellent places, I advise you to visit

To save, many travelers and tourists buy tickets in advance. How to return the money for a ticket, if the circumstances of the trip changed and the air ticket, bought at a low price during the action period or before, for several months, no longer needed?

All travelers and tourists are endowed with absolute right to receive money for the unused ticket.

Frequency flights are looking for through metapoisk systems, such as Skiskner, Aviasales, which in turn redirect the visitor to the Agency's website, which suggested the cheapest flights to the desired direction. Many buy a plane ticket and do not know sometimes that the search engines themselves are not sold. Then the long searches of agency starting, which sold them actually.

The most important thing is that you need to know the passenger: any air ticket can be returned during the current day without any fines from airlines. It is called engaging ticket.

If you suddenly found what was mistaken with the date of departure or in the maintenance of your data (surname, passport number, etc.) - immediately contact the agency or airline you can manage you and make a refund.

By campaigning the following restrictions: 1) If less than 24 hours left before departure, then return the air ticket without fines can be received after the purchase .When moving a ticket within 24 hours it is about current days. 2) if you have purchased a ticket at night for a five minutes twelve, then in midnight expires time during which you can return it.

As a rule, most of the agencies selling air tickets do not particularly advertise such a refundability, but the passenger should know about it. Fairness it is worth noting that ability to engaging B. there are not all airlines for the day, some limit it in any case only halfbut such airlines are very few.

The decision on the return of the airline can take sufficiently long

In accordance with the Air Code of the Russian Federation, the main document regulating the activities of civil aviation, non-return air tickets does not happen. Even the airline tickets that the passenger bought with a good discount can be returned to the carrier (there are precedents, in which the passengers won courts from airlines).

Returns to return the airflight

1.Attages 108 of the Air Code of the Russian Federation (hereinafter - the CC of the Russian Federation) establishes the right of the passenger of the aircraft to refuse flight withnotice of this carrier no later than twenty-four hours before sending the aircraft, if there is no grace period established by the carrier for air transport, and the amount reformed for air transport.

If the flight is refusing later than the established period of passengerr has the right to get the amount paid for air transportation with the hold of the collection, the size of which cannot exceed twenty-five percentage of the amount paid for air transport.

2. Article 100 "Rules for the formation and application of tariffs for regular air transportation of passengers and baggage, challenges in the field of civil aviation" regulates the fee for the failure of the passenger from the flight, is established by the carrier in the amount of no more than 25 percent of the amount paid by the passenger for transportation, If the carriage in any section has not been fulfilled, and if the carriage has been partially performed, in the amount of no more than 25 percent of the amount paid for the unfulfilled part of the carriage.

3. airlines in the presence of own air transport rules (in accordance with paragraph 2 of article 102 of the Air Code of the Russian Federation), including the rules for the sale of transportation,ensure access to such rules in the offices of airlines, sales offices, as well as by placing them on airline sites. a) carriers (selling agents - in the case of providing such information) to provide access to information:

- About all tariffs applied by the airline on a specific route, and conditions of their application. Information should be provided in Russian and, in the case of using special terms and codes, contain the necessary explanations;

- about all applicable types of additional fees, taxis, as well as the procedure and legitimacy of their establishment;

- On the order of returning funds in case of refusal to transport or change the conditions of transportation.

b) To eliminate the practice of selling tickets on tariffs, excluding a refund, in the event of a voluntary failure of the passenger from transportation.

IMPORTANT: In his appeal to the airline or to court, you should be guided primarily by federal regulations, that is, the Constitution of the Russian Federation, the Air Code of the Russian Federation, the Law "On Consumer Rights Protection" and others (for residents of Ukraine - the relevant legislative documents), and Then already refer to the "internal rules of transportation" of the airline.

Where to contact for returning tickets

In the internal rules of the airline - the carrier is prescribed a list of places where the return of air tickets is made. You can find them on the website of this airline on the Internet. You can also call the flight service of the air carrier, where you will be prompted by the desired addresses and phone numbers.

Should also remember that the company established by the Company's return procedure in any case should not contradict the overall air transport rules. And these rules provide that the return of money when a trip failure can to be done "at the box office of the airline itself, agents authorized by the company for the sale of tickets, as well as in paragraphs provided for by the Airline Rules. «

Another important point: There are various directives of the Ministry of Transport, which partially contradict the aircraft. Lawyers say that in controversial cases, the court will be guided by the air code, and not intravenous rules.

Sequence of actions when returning the airflight

1. It is necessary to find the coordinates of that company where you bought a ticket. For example, if you purchased a ticket on booking or traveling agency, then you need to contact there, and not in the airline, the plane of which you are going to fly.

2. What are the rules for the exchange of tickets exist in the company where you bought them. This information can be attached to the file with your electronic air tickets, as well as it is often placed on the company's website.

3. Online also contact the company where you bought tickets: You can visit the company's office personally or call the phone. Be ready to call not only your name, but also passport data to confirm your personality, and also prepare the air ticket. It has a unique number to be reported by the company's employee.

If you purchased in the agency, It is necessary to write a statement to this agency (email letter) in which you inform it about the failure of the flight, with a request to return money to the bank card on the basis of Article 108 VK RF (You can quote the provisions that relate to your case). This will be quite enough.

If the agency is Russian or Ukrainian, it is advisable to duplicate the same application by sending by mail with a notification of the delivery of the addressee, or attribute to the office and to make a mark on receipt. Such a paper document may be needed if it comes to court. But if the agent is foreign, then to get it from Ukraine or Russia, judicial claims will cost themselves more expensive. Here the main thing is to fix the moment of notifying the agency about your failure from the flight.

4. Next note that if you acquired inexpensive flights, most likely that you will not be able to return the full amount . The ministry of airlines will keep some percentage of the flight cancellation. If you decide to cancel the flight in less than three days, be prepared for the fact that the amount of such a fine can be about half the cost of a ticket. Having agreed on the amount, find out how you can get money back. You can give you cash or translate to your bank account. In the latter case, do not forget to transfer the company's employee your bank details.

5. If you have received a refusal of the agent, contact the air carrier. It is best that the failure is in the form of a written paper document, but the letter E -Mail is also suitable.

6. It is also necessary to write a similar statement by the air carrier by e-mail (for example, to the center of airline tickets). The letter should be sent by mail to one of the Ukrainian or Russian representative offices, (if the carrier is a foreign airline (specify where or where to fly) .

It is necessary to attach a copy of the failure / response agent about the "Arrow Translation" on the airline, and in the text of the application should be referred to.Important: A letter to the airline (to anyone of its representative) should be inhabited by no less than a day before the first departure.The paper version of the letter may be needed in the case of a trial or complaints in Rosaviatsia.

7.What if you received an E-mail answer: the tariff is irrevocable (as an option, upon subsequent correspondence you can offer any voucher on a limited action)?

You can write them several times the following: "Dear gentlemen, do not disturb my rights and follow the legislation." Or, for example, in the 2nd time you can write "If you, Mr. (Mrs.) ... (surname) are not authorized to return me a debt for the number to account, refer to the management of the appropriate decision ..." And so on, and the like ... I repeat, all this can repeat repeatedly.

At some stage, they must retreat and return the entire amount to you. Do not hurry and not be hot - write to the representative office of the airline the next day after receiving the answer. Of course, the whole letter exchange procedure may occasionally take a few weeks.. If the air carrier returns money through the agent, then the chances of returning all the commissions are high. And if it is directly, it will still have to "lose" that agent, referring to the carrier.

If there is no result, it is easier to really send by mail a complaint to Rosaviatsiya on the airline, attaching all the claiming correspondence to it. It will have to wait until the bureaucratic machine works. And she really will work for 95%, and for free for you.

Finally, the most unpleasant in this situation is a lawsuit! Any lawyer guarantees you 100% result. The claim can be submitted both the airline itself and the agent you can sell a ticket . You can return the two-time cost of your ticket, if you build a lawsuit on the law on consumer protection. If briefly, it looks like this: in accordance With the law on the protection of consumer rights, the court may consume a debtor with a penalty (at the request of the plaintiff) in the amount of 0.5% of the amount of debt for each day of the delay in execution from the date of receipt of the requirement for the refund claimant.

But as a rule, the court limits the size of the precipitated majority of the principal debt. We should also not forget to indicate a claim for payment of the debtor of the court fee and the costs of the plaintiff (passenger / consumer) for the services of a lawyer - such claims are satisfied with the courts practically "on the machine".

Where to file a complaint

If all negotiations and written claims did not help, submit a complaint to the federal air transport agency. You can even submit a complaint in electronic form-through the official website of Rosaviatsiya (e-mail: [Email Protected]).

In addition, you can help you in the Russian consumer union, as well as in Rospotrebnadzor.

You can get advice on protecting your rights in Union of consumers of Russia

When solving controversial situations, you can contact Rospotrebnadzor

If the air carrier went bankrupt, then everything is much more complicated. You can apply to the airline to the court and even win the case, but the guarantees that money will be returned to you - there is no money. Does not exist for such a case.

You may be interested in the Articles of the Air Code No. 100.107, 108,137. Studies 107 speaks of a carrier refusal, and article 137 - on the procedure for the use of the aircraft.

For residents of Ukraine What does the legislation of Ukraine speak about this?

Air Code of Ukraine Article 65. The transaction on air transportation on the initiative of the passenger passenger has the right to refuse air carriage and get back the amount of money in the manner prescribed by the legislation of Ukraine.

Article 62. Implementation of air traffic rules and regulations for their quality
When performing air transport, the carrier and airport are required to comply with the general rules for air transportation of passengers, baggage, cargo and mail, as well as the quality of the quality of passenger and clientele, established by the relevant authority of the state executive.
Aerial carrier on the basis of general rules has the right to establish its own air transport rules that are aimed at improving the efficiency and quality of transportation and do not contain conditions and standards for the service of passengers and clientele of the lower demand level, established by the relevant authority of state executive. The conditions and rules for transportation of postage are consistent with the Ministry of Communications of Ukraine.

Unfortunately, sometimes travel has to be canceled, and take tickets. And immediately the question arises: how to do it? Is it possible to pass it as he was bought, that is online? Or for this you need to go through the whole city to the cash desks? Let's see how to do it right when you need to cancel or move the trip.

What air tickets can be passed and what time?

When will the cheap plane ticket be unprofitable? That's right, when exchanging or returning. You can lose all the money spent. Pay attention to the information on airline services before buying a ticket, and not after. Then your life, as well as the flight on the plane will be more comfortable.

The first rule - read carefully condition before buying a ticket, learn the information that is listed on the ticket itself. If you bought a ticket with a note "Non Ref" ("non refundable" in translation means - non-refundable, non-change), then, as follows from the name, it will be impossible to return the ticket. So get back money will not work.

There are for sale on the louctoros, in the low cost airlock in low cost airlines. They save at additional services, such as meals during the flight, and therefore the economy class is lower than usual. Tickets with marks « Non.REF »sold usually on the cheapest places.

Additional Information. According to the Air Code, Article 108, it is possible to return money for the economy-class ticket. The penalty is possible within 25%.

Return of money on a ticket without this note is possible. Its main principle: the sooner you give a ticket, the more profitable for you. All the details of this procedure, and most importantly - the conditions can be found on the same site where you ordered them. But the principles of most carriers, as for your benefit, the following:

• time of payment of the ticket;
• transfer of the date of the flight, and not cancellation;
• ticket price.

If you purchased tickets for special tariffs (shares), you can hardly get a ticket. On the contrary, a business-class ticket you will not surrender.

Take a ticket on expensive places much easier than on cheap.

If you refuse, try to negotiate the date. The commission per ticket is not refundable.

Sometimes it is possible a fine or fees included in the return procedure. The approximate ratio of funds that the airline can return the following:

• If you rent a ticket more than a day, most likely, get about 100% of its cost (without commission).
• If less - 75-80%.

By the way, if you have changed my mind, then you urgently let it know the carrier. It is not necessary to wait or ride through the whole city, you can notify. By making a phone call or informing the other way, you will save not only time. Perhaps it will be the desired clock to return 100% of the cost.

Return Procedure

If unforeseen circumstances happened at the last moment, try to take into account previous wishes and pass the ticket as early as possible. In this case, the amount of fines will be less. Under certain circumstances, the flight is possible even if the plane has already flown.

Attention! A ticket is best sued no later than 4 hours before sending the aircraft. So you will have a guarantee for receiving partial ticket costs.

This is possible if you are late or did not miss you on the flight security service. But it rarely happens. Most often there are cases when the potential passenger refuses on its initiative. And here the most important thing for you will be time.

Try to meet at 24 hours, then your chances of returning a 100 percent cost will increase.

In order to set the ticket, follow the next algorithm:

1. Contact where the ticket was purchased. The request can be sent to the aircraft directly to the carrier or to travel agency. There are cases when the Agency refuses to accept the application. In this case, bypassing an intermediary, you need to send a request directly to the airline. The main thing: do it promptly, during the day. If the main argument of your agent will be about the conditions of non-return of the ticket (with the note "Non Ref"), then decide whether you will be submitted to the court.
2. We write a statement. It is possible to write it in place, and it is possible to send by email. For those who order online: on the airline portal there are ready-made forms where your data should be entered.
3. If you fill out an online statement, then you need to attach a scan of a passport and send it by email.
4. If you want to transfer the date of the flight, and not pass the ticket, then you need to contact the airline's employee or find the appropriate function on the site.
5. Buying a ticket through an intermediary, for example, through a travel company, you need to know what money you get a little later. Turning directly, you will pay money right away. And through the intermediary: First, funds will go to the agency travel agency, then the intermediary will list you.

Attention!When filling, the main thing: the accuracy of the presentation of information and the lack of errors. If you have availability, you will need to fill out the next statement, which is unprofitable in time.

If you contact directly where you bought a ticket, then be prepared for the fact that you need to present a passport and ticket. The statement indicates:

• your flight number;
• your ticket number;
• Booking number;
• date and departure time.

Return of money will be produced in the same way as payment. So, if you paid in cash, the funds will be returned to you too. Although it happens extremely rarely. If it was paid by the card, then lists the same account. Consideration of the application lasts from day to month. In the case of the ticket exchange - instantly. It is more profitable and in time, and for money. If you lose, then the minimum.

Features of the e-ticket

Basically, the rules for refunding electronic tickets are the same as the usual. You need to get acquainted with the terms of refund and consider that you can also pass it, how to get it. And it is possible - contacting the airline directly. There will be no difference in refundability.

There are two types of return:

1. Voluntary refund - That way to return the tools for the overwhelming number of people. The reasons for a voluntary return can be both home forces major circumstances (illness or death of close and relatives) and problems at work. No problem in this case, expensive tickets are returned, such as business class.
2. Forced refund It is considered: the delay of the flight, its abolition or transfer to another time. If the passenger considers it impossible to transfer the time of the flight, then he can contact the airline with a request to return the money. If the passenger's death suddenly came, then the return is also equated to the forced one. In case of replacing the aircraft and changing the flight conditions (class), the passenger may request the return of funds if he believes that such an exchange is inconvenient to him personally.

When buying an electronic ticket, the refund occurs similarly. Although nothing needs to be returned, since the electronic ticket exists in the form of information in the airline database. Your passport is confirmed.

The fin detail system varies from carriers. You need to know the following:

• penalties will not be applied to those tickets that were purchased without discounts;
• fines cannot be more than 25%, although in some cases the airline is introduced additional penalties;

• tickets purchased shortly before the start of landing will also be issued problematic as non-refundable.

Faster and safer to take a ticket as well as you got it, that is, online. It is faster not only in time (you do not have to, for example, wait for the morning to go to the company or travel agency). This is convenient and in cash. Money is listed directly. Although in some cases, when you pass in advance and laid on time, you can go through this procedure through intermediaries.

Non-return ticket: what it is and can I pass it

In the summer of 2014, changes were made to the Air Code that came into effect since 2015. We are talking about the so-called non-returnable tickets. Non-return tickets are marked with a note « Non.REF »That is, non-refundable, non-refundable (from English). Such tickets can be:

• economy class;
• youth rate (12-24 years);
• promotional economy.

Return money for such tickets can only for forced reasons (described above). In these cases, you can count on compensation from the airline. You can try to return money through the court. Fees that are not included in non-returnable, there is an opportunity to get back.

Stock Footage: How to return money for aptive ticket

Return of air tickets is not an exceptional procedure, rather, for some categories of people, it turned into normal. Therefore, it is worth treating him, as in other cases when you act according to the law: you must first read the conditions for providing services to the airline, then buy a plane ticket.

How to restore an electronic plane ticket?

How to restore an electronic plane ticket in the event of its loss, not installed regulatory acts. This is done according to the rules defined by the carrier. Tell me when and how the ticket is restored.

How to make an electronic plane ticket?

Target purchases are solved 2 tasks:

• confirmed the conclusion of the contract between the carrier and the passenger,
• place a place for a specific flight.

The electronic ticket on the plane was introduced into appeal in 2007 (paragraph 50 of the federal aviation rules, approved by the order of the Ministry of Transport of Russia of July 28, 2007 No. 82). It is possible to arrange it on the official website of the airline or intermediary website offering different flight options in the following order.

1. In the drop-down form, information about the desired flight is introduced: date of departure, route, number of passengers, their age.
2. If the ticket search is performed on the intermediary website, then the airline's suitable user is selected.
3. After that, the plane is booked. The passenger enters information about himself, its passport details, email address.
4. Then there is a payment of a decorated ticket.
5. On the email passenger comes the route receipt, which he needs to print.

Print the ticket itself is optional - all information about the passenger is stored in the carrier database.

Is it possible to exchange or return the electronic ticket?

The procedure for refund or exchange of an electronic ticket establishes the carrier.

You can learn more about the exchange procedure in our article. "How to change the electronic train ticket or a plane". Here, we note some of the features of the ticket refund:

1. Termination of the contract of transport is possible on the initiative and carrier, and passenger.
2. The grounds for the unilateral termination of the contract of the carrier are indicated in paragraph 1 of Art. 107 of the Air Code of the Russian Federation (hereinafter - VK of the Russian Federation): For example, a violation by the passenger passport, sanitary and other rules, the refusal to pay for the luggage carrier exceeding the mass rate, etc.
3. The consequences of the passenger refusal from the transport contract are indicated in Art. 108 VC of the Russian Federation. No special reasons for failure is required.
4. The right to return money for a ticket appears from a passenger on a special agreement with the carrier (in fact, after buying a ticket to which the carrier provides such a right).
5. Without the money specified in paragraph 4, the money is returned if the state of the passenger's health requires special conditions of the flight, there is a threat to its deterioration or security if the passenger refused the flight due to his illness or illness of a loved one, with him the following, or the death of a family member / relative .

The return of the ticket is carried out through the airline cashier or via the Internet - it remains at the discretion of the carrier.

The carrier also decides, in what sizes to collect a penalty for the return of the ticket (but not more than 25% of the value of the summary transportation price and carrier costs on a terminated transportation agreement).

How to restore an electronic ticket?

The issue of restoring an electronic ticket has recently irrelevant.

To reimburse the waste of the employee to purchase an e-ticket in order to lose on a business trip or return from it, in the enterprise accounting, you need to present confirming the costs of documents.

According to the letter of the Ministry of Finance of the Russian Federation of 05.02.2010 No. 03-0303-18 are:

• documents confirming the cost of purchasing airflight: bank certificate about monetary operations, checks and other strict reporting blanks,
• documents confirming the fact of the transportation produced: a route receipt and a boarding pass.

In the same letter, it is indicated that in case of loss of travel documents in the company's accounting department, you can provide a copy of the ticket or a certificate from the carrier, which is confirmed by the fare of the person.

Later, in a letter dated 09/21/2011 No. 03-03-07 / 33, the Ministry of Finance indicated that the shareholders of the costs are:

• route receipt;
• boarding pass.

If the boarding pass is lost, a certificate is allowed, which contains a confirming trip the information.

There is nothing about the ticket in the letter, therefore it is not necessary to provide it in the accounting department. In addition, according to paragraph 70 of the federal aviation rules, approved. Order of the Ministry of Transport of Russia of 28.06.2007 No. 82, the loss of the ticket does not affect the validity of the transport contract.

Thus, you do not need to restore the lost ticket.

So, the electronic ticket on the plane, which was in use in 2007, can be issued on the official website of the airline or through the intermediary site. Exchange and return the electronic ticket can not always. The order and conditions for conducting these operations establishes the air carrier.

The refund method depends on the type of airfall. How much can you return the plane ticket? For how ticketing the money will be returned to you, and for which there is no - read in our article.

A variety of air tickets

• Flights purchased through cashier at the airport.
• Flights purchased via the Internet.

In the article we will look at the way to return the second type of tickets

Reasons for refund

• Finding the passenger on the flight for no reason.
• Finding the passenger on the flight due to an accident.
• Exchange ticket to another date.
• Cancel the trip at all.
• Cancellation or transfer to another time.

Which airline tickets can not be returned?

Most air tickets purchased through the site can also be returned as regular tickets purchased at the checkout. But:

• Tickets that have a note "Non Ref" can not be returned. "Non Ref" means "permanent". Tickets with such a margin are considered the most affordable by price, fly off for a matter of hours and return or exchange is not subject to.
• Tickets purchased over stocks, discount system or sale (the other date is exchanged for a ticket).

How to return to the air ticket purchased via the Internet?

Depends:

• From how much time left before the start of the flight. The sooner you decide to pass the ticket, the less problems will bring this procedure.
• From the airline in which he was purchased. Each carrier has its own conditions for returning unused air ticket.
• From the cost of the ticket. According to statistics, business class air tickets are returned easier and with smaller "losses" than economy class tickets.

How long can you produce a refund?

• When renting a ticket for 24 hours (or more) you will be returned the full cost of the ticket. From the passenger is charged commissions. Some airlines are added to the return procedure for the payment of penalties.
• When you return the airflight less than a day, the passenger will be offered a refund of seventy-five percent of the paid cost per ticket + commission and, depending on the company, penalties.
• When renting a ticket for 4 hours before landing, the passenger returns seventy-five percent of the cost of the air ticket + commission + penalties.
• When trying to pass a ticket for less than 4 hours before landing or after the start of the flight, the return cost will decrease, and the size of penalties can be increased several times.

A warning

Keep in mind! Sometimes it is easier to pay penalties and re-air ticket to another calendar day, rather than return the ticket and buy a new one.

Where and how can I return?

Flight number. The air ticket number is available as at the airport ticket office, as well as the usual acquired by another way and on the site you have issued an electronic ticket. To return, you will need the following data:

• The number of the purchased ticket.
• Reservation number.
• Departure time.
• Calendar day departure.

Access to the above data is available in an email in the mail that you specified during armor. If you return a ticket through the airport ticket office, so as not to search for all the data on your own, you can print a letter from the airline and just show at the box office. There you will help to figure out what and where to enter into a statement.

If you make a refund over the site, then the procedure is as follows:

• On the site you bought a ticket, find the return section.
• In this section, you fill in an email to which you make all the data on the acquired flight (listed in the previous section of the article) and attach a photo or a scanned copy of your passport with data included in the ticket.
• If you return a purchased electronic ticket through the airport ticket office, then the return procedure is similar to the electronic.
• If you want to make a refund, purchased in some tourist firm, the return procedure will be similar to the previous two.

After how much passenger will receive money?

The resettlement period for the unused ticket depends on when you turned to return it, as you paid it from the method of its acquisition (airport, travel company, Internet). On average, the return period from ten days to three months.

Return of the cost of the ticket may occur:

• Cash at the checkout.
• On a bank card.
• On an electronic account.

How to speed up the process of returning money?

If you paid a ticket with a bank card, then:

• In the Refund Refund Application, specify the Passenger Personal Data (FULL NAME)
• The name of the bank and the number of the current account.
• Identification code of the bank.
• Correspondent account.

Information

If you make a refund by proxy, but in the application, specify the personal data of the person who purchased a ticket, as well as data on the map of its bank and account.

If you paid a ticket through an electronic wallet, then you need to specify in the application:

• Name of the passenger on which the ticket was acquired.
• E-account number.
• View of this account (VEBmani, Yandex.Money, Kiwi, etc.)

Is it possible to exchange delivered air ticket to another date of departure?

It depends only from the airline in which the ticket was purchased. If the exchange is possible, the passenger will have to pay penalties.

When exchanging the air ticket business class, sanctions are usually not taken.