How can you return air tickets. How to return the money for a ticket: Rules and Tips

Losses from the return ticket depends on your curiosity when buying and your financial opportunities. More specifically, buying a ticket, you can calculate the risk of returning the ticket and clarify how much you get in case of return.

Usually there is a rule - the more money you paid for a ticket, the more you get when you return.

The single rule when returning, as in the last century, when 75% of the cost was returned for the number, it does not exist. This is due to the fact that modern airlines have at least three class of service and 21 tariffs.

Each ticket is unique and the rule "75%" has long been not valid

What are tariffs are special conditions when buying a ticket that is paid. It can be discounts for students, the ability to transfer the departure date, the fixed amount of the fine when returning the ticket or transfer of the departure date and a million other different options. That's therefore, each ticket may be unique, as it consists of combinations of a service class and a selected tariff. Therefore, in an airplane near the passengers sitting nearby, different tickets per ticket may be paid. All these tariffs are designated in Latin letters and are recorded in the bill in the graph- endorsements / restrictions.

And now a little about the rules that are used by airlines.

P e r in about e.
Return of air tickets is 2 types:
Voluntary - a passenger on his own initiative without good reasons returns a ticket. In this case, all fines and sanctions apply. The lower the cost of the ticket themes, the higher the restrictions and less the amount obtained when returning.

Forced - the airline did not fulfill its obligations to the passenger (the flight was canceled, transferred, docking during transplantation was not provided with a paid service class) or in the event of a passenger's death, his family members in the presence of a confirmation document. In this case, return the entire amount paid. Some airlines failure visa take as a valid reason and fully return the amount paid.

In t o r o e.
Tickets are:
Purchased - when returning the ticket, you get all the money, except for the booking collection, discharge (usually small amounts of 20-30 $.)
Delivered with the fine - when you return, you will be returned to the entire amount, with the exception of the penalty for refund. For example, Transaero for the return of the ticket purchased at the full rate of class Imperial on an international flight more than 24 hours takes 50 euros or more depending on the season.
Unlately tickets - these tickets cannot be returned. In the Flights, Non Ref is recorded in Endorsements / Restrictions. This means that with all your desire, the ticket is not refundable. These are usually tickets purchased at the lowest prices, on sales, in stocks. But even in this case, some amounts will be returned to you - these are various fees.

Conditionally donated tickets - these tickets are surrendered only under certain conditions, they are returned, but for the refund there are so many fines that the amount obtained will not compensate for physical and moral costs.

T R E T LE:
1. For charter flights, the Customer establishes its conditions and fines for the return of the ticket.
2. Tickets purchased on the Loados are not refundable in most cases.

3. Returns ticket less than 24 hours before departure, will be fined to higher amounts than if the return was made in more than 25 hours. Business class tickets allow the ticket refund even after departure of the aircraft.

4. In any case, when returning the ticket, you are returned to VAT.
5. Return a ticket is needed where it bought it. When buying via the Internet - on the airline's website.

6. Children's tickets return the same as adults.

7. Return of money will depend on payment method (cash, bank account, bank card).
8. When buying a ticket in foreign currency, the return amount is calculated at the rate on the return day.

9. In any case, you need to receive confirmation from the airline about the possibility of passing the ticket.

But in Europe, the airline pays cash compensation for the flight delay - 25% of the cost of the ticket for each hour of delay.
So decide for yourself - to fly or return a ticket!

To save, many travelers and tourists buy tickets in advance. How to return the money for a ticket, if the circumstances of the trip changed and the air ticket, bought at a low price during the action period or before, for several months, no longer needed?

All travelers and tourists are endowed with absolute right to receive money for the unused ticket.

Frequency flights are looking for through metapoisk systems, such as Skiskner, Aviasales, which in turn redirect the visitor to the Agency's website, which suggested the cheapest flights to the desired direction. Many buy a plane ticket and do not know sometimes that the search engines themselves are not sold. Then the long searches of agency starting, which sold them actually.

The most important thing is that you need to know the passenger: any air ticket can be returned during the current day without any fines from airlines. It is called engaging ticket.

If you suddenly found what was mistaken with the date of departure or in the maintenance of your data (surname, passport number, etc.) - immediately contact the agency or airline you can manage you and make a refund.

By campaigning the following restrictions: 1) If less than 24 hours left before departure, then return the air ticket without fines can be received after the purchase .When moving a ticket within 24 hours it is about current days. 2) if you have purchased a ticket at night for a five minutes twelve, then in midnight expires time during which you can return it.

As a rule, most of the agencies selling air tickets do not particularly advertise such a refundability, but the passenger should know about it. Fairness it is worth noting that ability to engaging B. there are not all airlines for the day, some limit it in any case only halfbut such airlines are very few.

The decision on the return of the airline can take sufficiently long

In accordance with the Air Code of the Russian Federation, the main document regulating the activities of civil aviation, non-return air tickets does not happen. Even the airline tickets that the passenger bought with a good discount can be returned to the carrier (there are precedents, in which the passengers won courts from airlines).

Returns to return the airflight

1.Attages 108 of the Air Code of the Russian Federation (hereinafter - the CC of the Russian Federation) establishes the right of the passenger of the aircraft to refuse flight withnotice of this carrier no later than twenty-four hours before sending the aircraft, if there is no grace period established by the carrier for air transport, and the amount reformed for air transport.

If the flight is refusing later than the established period of passengerr has the right to get the amount paid for air transportation with the hold of the collection, the size of which cannot exceed twenty-five percentage of the amount paid for air transport.

2. Article 100 "Rules for the formation and application of tariffs for regular air transportation of passengers and baggage, challenges in the field of civil aviation" regulates the fee for the failure of the passenger from the flight, is established by the carrier in the amount of no more than 25 percent of the amount paid by the passenger for transportation, If the carriage in any section has not been fulfilled, and if the carriage has been partially performed, in the amount of no more than 25 percent of the amount paid for the unfulfilled part of the carriage.

3. airlines in the presence of own air transport rules (in accordance with paragraph 2 of article 102 of the Air Code of the Russian Federation), including the rules for the sale of transportation,ensure access to such rules in the offices of airlines, sales offices, as well as by placing them on airline sites. a) carriers (selling agents - in the case of providing such information) to provide access to information:

- About all tariffs applied by the airline on a specific route, and conditions of their application. Information should be provided in Russian and, in the case of using special terms and codes, contain the necessary explanations;

- about all applicable types of additional fees, taxis, as well as the procedure and legitimacy of their establishment;

- On the order of returning funds in case of refusal to transport or change the conditions of transportation.

b) To eliminate the practice of selling tickets on tariffs, excluding a refund, in the event of a voluntary failure of the passenger from transportation.

IMPORTANT: In his appeal to the airline or to court, you should be guided primarily by federal regulations, that is, the Constitution of the Russian Federation, the Air Code of the Russian Federation, the Law "On Consumer Rights Protection" and others (for residents of Ukraine - the relevant legislative documents), and Then already refer to the "internal rules of transportation" of the airline.

Where to contact for returning tickets

In the internal rules of the airline - the carrier is prescribed a list of places where the return of air tickets is made. You can find them on the website of this airline on the Internet. You can also call the flight service of the air carrier, where you will be prompted by the desired addresses and phone numbers.

Should also remember that the company established by the Company's return procedure in any case should not contradict the overall air transport rules. And these rules provide that the return of money when a trip failure can to be done "at the box office of the airline itself, agents authorized by the company for the sale of tickets, as well as in paragraphs provided for by the Airline Rules. «

Another important point: There are various directives of the Ministry of Transport, which partially contradict the aircraft. Lawyers say that in controversial cases, the court will be guided by the air code, and not intravenous rules.

Sequence of actions when returning the airflight

1. It is necessary to find the coordinates of that company where you bought a ticket. For example, if you purchased a ticket on booking or traveling agency, then you need to contact there, and not in the airline, the plane of which you are going to fly.

2. What are the rules for the exchange of tickets exist in the company where you bought them. This information can be attached to the file with your electronic air tickets, as well as it is often placed on the company's website.

3. Online also contact the company where you bought tickets: You can visit the company's office personally or call the phone. Be ready to call not only your name, but also passport data to confirm your personality, and also prepare the air ticket. It has a unique number to be reported by the company's employee.

If you purchased in the agency, It is necessary to write a statement to this agency (email letter) in which you inform it about the failure of the flight, with a request to return money to the bank card on the basis of Article 108 VK RF (You can quote the provisions that relate to your case). This will be quite enough.

If the agency is Russian or Ukrainian, it is advisable to duplicate the same application by sending by mail with a notification of the delivery of the addressee, or attribute to the office and to make a mark on receipt. Such a paper document may be needed if it comes to court. But if the agent is foreign, then to get it from Ukraine or Russia, judicial claims will cost themselves more expensive. Here the main thing is to fix the moment of notifying the agency about your failure from the flight.

4. Next note that if you acquired inexpensive flights, most likely that you will not be able to return the full amount . The ministry of airlines will keep some percentage of the flight cancellation. If you decide to cancel the flight in less than three days, be prepared for the fact that the amount of such a fine can be about half the cost of a ticket. Having agreed on the amount, find out how you can get money back. You can give you cash or translate to your bank account. In the latter case, do not forget to transfer the company's employee your bank details.

5. If you have received a refusal of the agent, contact the air carrier. It is best that the failure is in the form of a written paper document, but the letter E -Mail is also suitable.

6. It is also necessary to write a similar statement by the air carrier by e-mail (for example, to the center of airline tickets). The letter should be sent by mail to one of the Ukrainian or Russian representative offices, (if the carrier is a foreign airline (specify where or where to fly) .

It is necessary to attach a copy of the failure / response agent about the "Arrow Translation" on the airline, and in the text of the application should be referred to.Important: A letter to the airline (to anyone of its representative) should be inhabited by no less than a day before the first departure.The paper version of the letter may be needed in the case of a trial or complaints in Rosaviatsia.

7.What if you received an E-mail answer: the tariff is irrevocable (as an option, upon subsequent correspondence you can offer any voucher on a limited action)?

You can write them several times the following: "Dear gentlemen, do not disturb my rights and follow the legislation." Or, for example, in the 2nd time you can write "If you, Mr. (Mrs.) ... (surname) are not authorized to return me a debt for the number to account, refer to the management of the appropriate decision ..." And so on, and the like ... I repeat, all this can repeat repeatedly.

At some stage, they must retreat and return the entire amount to you. Do not hurry and not be hot - write to the representative office of the airline the next day after receiving the answer. Of course, the whole letter exchange procedure may occasionally take a few weeks.. If the air carrier returns money through the agent, then the chances of returning all the commissions are high. And if it is directly, it will still have to "lose" that agent, referring to the carrier.

If there is no result, it is easier to really send by mail a complaint to Rosaviatsiya on the airline, attaching all the claiming correspondence to it. It will have to wait until the bureaucratic machine works. And she really will work for 95%, and for free for you.

Finally, the most unpleasant in this situation is a lawsuit! Any lawyer guarantees you 100% result. The claim can be submitted both the airline itself and the agent you can sell a ticket . You can return the two-time cost of your ticket, if you build a lawsuit on the law on consumer protection. If briefly, it looks like this: in accordance With the law on the protection of consumer rights, the court may consume a debtor with a penalty (at the request of the plaintiff) in the amount of 0.5% of the amount of debt for each day of the delay in execution from the date of receipt of the requirement for the refund claimant.

But as a rule, the court limits the size of the precipitated majority of the principal debt. We should also not forget to indicate a claim for payment of the debtor of the court fee and the costs of the plaintiff (passenger / consumer) for the services of a lawyer - such claims are satisfied with the courts practically "on the machine".

Where to file a complaint

If all negotiations and written claims did not help, submit a complaint to the federal air transport agency. You can even submit a complaint in electronic form-through the official website of Rosaviatsiya (e-mail: [Email Protected]).

In addition, you can help you in the Russian consumer union, as well as in Rospotrebnadzor.

You can get advice on protecting your rights in Union of consumers of Russia

When solving controversial situations, you can contact Rospotrebnadzor

If the air carrier went bankrupt, then everything is much more complicated. You can apply to the airline to the court and even win the case, but the guarantees that money will be returned to you - there is no money. Does not exist for such a case.

You may be interested in the Articles of the Air Code No. 100.107, 108,137. Studies 107 speaks of a carrier refusal, and article 137 - on the procedure for the use of the aircraft.

For residents of Ukraine What does the legislation of Ukraine speak about this?

Air Code of Ukraine Article 65. The transaction on air transportation on the initiative of the passenger passenger has the right to refuse air carriage and get back the amount of money in the manner prescribed by the legislation of Ukraine.

Article 62. Implementation of air traffic rules and regulations for their quality
When performing air transport, the carrier and airport are required to comply with the general rules for air transportation of passengers, baggage, cargo and mail, as well as the quality of the quality of passenger and clientele, established by the relevant authority of the state executive.
Aerial carrier on the basis of general rules has the right to establish its own air transport rules that are aimed at improving the efficiency and quality of transportation and do not contain conditions and standards for the service of passengers and clientele of the lower demand level, established by the relevant authority of state executive. The conditions and rules for transportation of postage are consistent with the Ministry of Communications of Ukraine.

Recently, most travelers buy tickets and book a housing over the Internet. It is very convenient and practical - you do not need to stand at the box office, spend time and money for movement around the city. But sometimes it happens that the air ticket purchased on the net is no longer needed - the trip has to be canceled or transferred. How to pass a ticket purchased via the Internet?

In most cases, the ticket purchased via the Internet is surrendered by the same scheme as the usual. But only if you bought it without a note "Non Ref" (non-refundable - permanent). Most often, tickets with such a margin are sold on Lookes or belong to the cheapest even in economy class. If it is indicated Non Ref, then you will not return money.

If you have a full-fledged ticket, the return of funds is possible. Conditions from different airlines may differ - look for them on official carrier sites. But everyone has one principle - the sooner you refer to the return of funds, the easier it will be the process.

Note:usually, the more expensive than the ticket, the easier it is to pass it. That is, in 95% of cases you will not have any problems with the return of the business class. Penalties for this procedure can either be absent anymore, or be several times less than when returning Losuce.

Tickets purchased on promotions, sale or special rates, are not refundable. But you are most likely allowed to exchange it to another flight. Some carriers generally take refund on the day of sale. If you are late - then only transfer of the flight to another date. Therefore, carefully learn the conditions before purchasing.

When is the best to take a ticket?

The sooner you decide to hand over an electronic ticket ticket, the better.

1. After renting it over a day or more, you can count on a return of 100% of the cost (only the Commission is not refundable). Some carriers can fine customers for this procedure and keep various fees with them.
2. Delivery to a ticket in less than 24 hours, you will receive 75% of the cost or deductible above.
3. If you change your mind to fly on the last day, then try to apply four hours before the start of registration. In this case, you will be returned to the funds according to the second item of this list. If you are late, the fines will rise.

Note: If you have purchased a full-fledged ticket and are late for a flight (or you did not miss you a security service), then it can be returned after the aircraft departure. Often to pay a fine and make a flight transfer to a new date it turns out more profitable than to take a ticket and buy a new one.

Who will return the money?

We found out whether you can put the air tickets, now we will tell about the return procedure itself. You must apply for a return on returning to where the ticket was acquired (travel agency, air gun, carrier). The statement indicates:

• flight number;
• ticket number;
• booking number;
• departure date;
• departure time.

This information is indicated in an email that comes when buying a ticket. Do not allow errors when filling, because if something is wrong, then you will have to write a second statement, and the first is canceled (accordingly it will be reckoned that you have ordered a return later).

Return Procedure

1. As you bought a flight online, you don't need to go to the cashier to return it. Everything is done on the airline (or travel agency) website. You will need to fill out an application on the portal in the appropriate section and attach a photo of the passport (exactly what the ticket was bought). In some cases, scans are sent by email.
2. You can also always personally contact representatives of the airline or travel agency with a request to return or transfer the date of the flight. Do not worry or shy - this is a standard procedure, it does not take much time. Every day, tickets for rent hundreds of passengers.
3. If you have acquired a ticket through a travel agency, then the return of funds will be implemented first to its account, and only then to yours. Only the person who acquired a ticket can be submitted for a refund, or any other with a notarial power of attorney from the "host".

What time will the money come back?

This question is quite complicated - it all depends on when you decide to pass Aeroflot tickets purchased via the Internet, from the deadline for submitting the application and on payment method. Money can be returned to the following ways:

1. Cash.
2. On the electronic wallet.
3. To the current account.
4. On the bank card.

In order for you to return to your account or map as quickly as possible, you must specify:

1. Identification code.
2. The full name of the bank and the current account of the client.
3. Bank identification code and correspondent account.

If the purchase paid through the electronic wallet, then provide:

1. The last name, first name and patronymic of the recipient (exactly of whom the ticket was purchased).
2. Wallet number.
3. System type (Yandex Money, Webmoney, LiqPay, RBK Money, etc.).

Note:immediately after submitting an application for a refund you make your places and they will be redeemed by other participants in the system. Change and pick up the application will not work. Typically, this procedure takes from 10 to 90 days.

Is it possible to change the departure date?

It all depends on the airline and the cost of the ticket. In most cases, you can change the date by paying a small penalty. In business class or in tickets for the annual tariff, the Commission for the exchange is not taken.

That's all you need to know about how to return the electronic ticket ticket, bought via the Internet. We wish you pleasant flights!

Good afternoon friends. All of you have heard the latest sad news about the Russian air carrier Transaero. I empove all travelers who bought tickets from this company.

But not everything is so scary. We remind you that you can return your money by passing Trencero tickets.
Ticket return conditions, according to the official site of Transaero, such:

If you bought tickets through the agencies, you need to take tickets through the same agencies. If the Agency (Agent) refuses to return money, Transeaero officially stated that it takes responsibility for the return of money. But only if you made a request from the reset agent, and the agent refused.

All the same, the whole story is very unpleasant. After all, buying tickets in advance, we are in most cases save in price. Everyone who was going to fly for the new year through Transaero, now I will not envy: you will have to buy new tickets, but already at a different price (since October the cost of tickets every day will only grow), or at all refuse the trip, in case Bought tickets along with a tour. Because according to the rules, the entire package is surrendered. Parts are impossible.

Therefore, we for independent travel and buy a ticket for yourself, book accommodation, we order a shuttle service, an excursion. It is reliable, because informants risks. At any time you can refuse the air ticket and buy a new one or rebound housing. Most likely you have to pay extra, but the vacation will not be spoiled and the trip will take place.

Well, with Transaero, everything seems to be clear. Let's now understand how to hand over flights purchased via the Internet.

First you need to understand and know that there are different ticket rates and booking classes. And depending on this tariff and time return time, the amount of money return changes. The general rule is: the cheaper the ticket, the more with big losses is exchanged or refund.

The advantage of those who bought so-called premium tickets and tickets to business classes are. Fines in this case are minimal or absent at all. But the price for such a ticket is significantly higher.

At tickets economy class conditions tougher. Returns or part of the cost of the ticket, or only fees (Taxes). The collection is understood as fuel collection, airport taxes, agent services.

Refund conditions from TRIP.RU

Economy class tickets are different: ordinary, regular premium, discount, on stock, group. There are about 17 pieces. All of them are denoted by letters (codes). When you book tickets, check what class you buy and read conditions for buying, returning, exchange and luggage.

Return Tickets from lourogenous companies, such AirBaltic, Airasia, practical is impossible. Usually they return only airport taxes. And at the same time a refund request should be given almost a month before the departure date.

An example of return from the company AIRBALTIC

In any case, before buying a ticket, check out the tariff condition and the Return Rules.

Reasons for the return of airflight

The legal basis for the forced return of the ticket, for which you or, God forbid, do not give your relatives, are obliged to return the full cost, it is considered:

- flight delay for more than 3 hours
- due to the airline itself (canceled the flight)
- Official refusal to visa (show a copy of the passport with a refusal in a visa)
- Passenger disease with forced hospitalization
- Death of a close relative
- The death of a passenger

All these return options are considered individually the airline itself.

Tickets are not returned if you have not flown on illness (without forced hospitalization), personal problems or simply non-passenger non-appearance on the flight.

Do not return money for a ticket if you fly a package. We will have to take the entire package.

Dates of refund of money for flights

The sooner you return the ticket, the more money for him can be returned. Remember, if you bought inexpensive tickets (by promotions, with a discount), then, most likely, you will not be able to return the full amount. Most companies will keep with you some percentage for the failure of the flight.

If you have notified the air carrier for 24 hours or more to departure, then you can get a back paid amount for a ticket for a minus airline fees. If you abandoned a flight less than 24 hours before departure, then you return the amount less a collection, the amount of which does not exceed 25% of the total cost of the ticket.

Where can I get a ticket

Return is made in the same place where you purchased a ticket.

1. Directly from the airline via the Internet or through the cashier.
2. Through intermediary brokers.

And once again I repeat: the conditions for refunding money, again, read when buying a ticket.

Return / Ticket Reference Conditions in Aeroflot

Onlinereturn is possible only if you bought a ticket via the Internet. In the case of buying a ticket through the cashier, the return is made through the cashier or in the center of information and booking the company.

Order return order

Refunds ticket produced only to the man who made this ticket. Third parties money per ticket return only in the presence of a notarized power of attorney.

The return ticket is made in the same place where you bought it.

- If you bought at the checkout, go to the cashier. With yourself, have a passport, a ticket. In place you write a statement about returning a ticket (you leave a copy of the application). Specify the refund dates.

- If you bought via the Internet directly from the airline. Come on the airline site, go to your personal account, find a booked air ticket (booking section). Once again, read the ticket return conditions. Choose the "Cancel" or "Return" button, or "Cancel" in the English version. Press the button and then follow the instructions that will be offered to you.

If you do not have a personal account on the site, then find the phone support phone on the site, call there and ask how to return the ticket. Before the call, put your passport and a ticket, where the booking number is specified.

- If you bought a ticket via the Internet in the agency company. Actions are the same as I described above. If there is no personal account, looking for a phone on the site and call. Before the call, put on your passport and a ticket that will be specified the booking number.

Conclusion: troubles happen. They do not depend on us. Knowing its rights and acting cautiously, we can get out of trouble without loss or with minimal losses.

Yours faithfully,

In the rapid clump of days, a mad rhythm, in which personal interests are firmly intertwined with professional needs, the most rapid intersection of space has become an integral attribute of modernity. Passenger air transport - probably one of those exceptional benefits of civilization, which significantly accelerated its progress. However, no matter how perfect machine, disperse air, everywhere and there is a human factor in everything. This is expressed in the fact that sometimes there is a need to cancel the flight - both from the airline and the passenger.

Types of canceling flight

Return of air tickets is forced and voluntary. In the first case, the passenger has the right to the full refund of the entire amount of money. Such situations are usually spelled out in the manuals of all air carriers. More general rules are also regulated by state legislation. Such cases include the situation when the flight is canceled, is transferred or quite seriously delayed precisely by the fault of the airline.

A sufficient basis for the requirements to return their money is to change the destination locomotive point, cancellation when transplanting a docking flight, as well as changing the class of service. In addition, the cause of the passenger or a member of his family can be the cause. In addition, refusal to issue a visa, if it is provided for by the rules of the air carrier, can also serve as a basis for refunding for flights.

Voluntary cancellation of the flight

If the initiator of the return of air tickets is the passenger itself, it is called voluntary refusal from the flight. In aviation practice there is a certain unlawful set of rules for solving issues with the return of funds paid for the plane ticket. However, the main regulatory document is the list of internal rules that are guided by the air carrier. Thus, decisions on the introduction of relevant restrictions or fines in a particular situation depend on the carrier.

It is also worth notify that the transportation of people by aviation transport in Russia is regulated by the Air Code. Compensation of client losses due to the causes provoked by the air carrier or the passenger itself are also spelled out by the individual provisions of the specified code.

Probably the most common rule, relevant to all airlines, is that the cheaper ticket, the big financial losses will suffer the passenger who has refused flight. This is true for another rule, according to which the airline's commission will be the greater the less time it remains between the point of return of the ticket and flight of the aircraft.

Reimbursement conditions

Given that the return of air tickets implies financial losses for the airline, the latter is trying to secure himself as much as possible, especially in conditions of the minimum time during which the refund is made. Return conditions regarding direct relationship between the time interval remaining before departure, and the amount of ticket compensation, it must be written in detail on the official website of any airline.

So, if a passenger has notified the airline in the territory of the Russian Federation to the airline for more than a day before departure, he can count on reimbursement of the full cost of air ticket without charging fees recorded in the tariffs of the company. If the time before the departure remains less than a day, the airline reimburses the client paid for the ticket amount, holding 25% of fees, according to aviation rates.

Returning tickets to international flights provides for holding 10% of fees when contacting the client about the failure of the flight more than a day before departure, and 25% of fees, if the review took place in less than a day. The minimum threshold for an urgent refund - four hours before departure. Since the start of registration on the flight, there are already elevated fines and commissions when performing such requests. Many airlines also provide sanctions for failure to appear on the flight - their size can be 25 euros.

Ways to return funds

Returns of tickets involves the return of money in the same way as it was paid for them, i.e. in cash, translating to the current account, bank card or electronic wallet. It must be remembered that under any circumstances, on which the return of air tickets can be made, the conditions of all airlines require that the corresponding mark stood on the ticket. Only in the presence of such money will be returned.

When returning money to the current account, it is necessary to provide the following information: FULL NAME Either the full name of the recipient, the INN, the name, as well as the INN and the Corsuit of the Bank and, in fact, the current account itself.

In order for the money to be translated back to the electronic wallet, you also need to provide complete name, wallet number and the name of the payment system. To return to the bank card, it is enough to specify only the order number.

Rules "Aeroflot"

Regulating the return of air ticket, Aeroflot on the site it is distributed in detail only about purchased online documents. Return is also fixed online or in the carrier's contact center. The procedure is made in accordance with the company's tariffs. Such a refund is only possible if the primary ticket, i.e., was not changed or partially used. The airline lists the means to the passenger within ten working days from the moment of fixing the refund request. At the same time, the refund is not subject to penalties.

Where to contact

If you need to cancel your flight for various reasons, often many face the question of where, in fact, contact this request. Everything is very simple: where you purchased a ticket. However, it happens that you can not do this, because you are in another city or another country. Then the Internet will come to the rescue. Request for removing yourself from the flight can be sent to an email of the airline. If the ticket is purchased through the travel agency, then the cancellation or change of deadlines must be made through them.

Return of tickets purchased through aggregates

Today, the acquisition of tickets through the so-called aggregates was quite popular. These are special sites on which all information about air tickets of all airlines and agencies for any directions are processed. As a rule, their main task is to find optimal options for the price, quality and time of the flight. It is necessary to remember that the aggregates do not make up tickets themselves, they only compile information. Therefore, when the need arises to return air tickets, it is not necessary to contact the site administration, but to the agency or airline. In an email, which comes to the customer immediately after booking, the agency data is indicated, as well as the route information. If the letter did not come, most likely, it fell into the Spam folder.

Features of electronic tickets

Rules for the return of airline tickets purchased via the Internet (so-called electronic tickets), the same as the return of paper documents. However, there are some nuances. The most important thing is to determine the status of a ticket, i.e., to find out whether it is possible to return it. The mark is placed in the column "Restriction". In English it looks like this: Non Ref or non refundable, which means that it is impossible to return this ticket. If such a mark is not worth it, then on the Agency's website, through which a travel document was purchased, it is necessary to fill out the form, to appreciate the scan of your passport and send to it. In the case of the purchase of a ticket in a travel agency, the refund of electronic air tickets is possible only through this company.